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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; perfect for those looking to kickstart their career.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead the operation and manage the shop, including:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front.
- Ability to problem-solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and the confidence to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results-focused, getting your team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Castleford employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Castleford
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to lead and inspire your team. Try role-playing common scenarios with a friend or family member to boost your confidence and get comfortable with clear guidance and feedback.
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing outstanding experiences, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and ready to take on the challenge of managing the shop.
We think you need these skills to ace Assistant Manager - Castleford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous retail or management experience, especially if it involves leading a team or providing excellent customer service.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Assistant Manager role. Share specific examples of how you've successfully managed teams or improved customer experiences in the past.
Show Your Passion: Let your enthusiasm for the sporting industry shine through in your application. We love candidates who are genuinely excited about the role and can connect with our customers on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since you'll be leading the team in the absence of the Shop Manager, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. This will give the interviewer confidence in your ability to inspire and guide others.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss your approach to providing outstanding service. Think of specific instances where you went above and beyond for a customer, and how you can instil that same ethos in your team. This will show that you’re not just focused on operations but also on creating a great experience for customers.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Come prepared with suggestions on how you could enhance shop operations or customer engagement. This shows initiative and a proactive mindset, which are essential qualities for an Assistant Manager.