At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, career progression, and full training provided.
- Other info: Great opportunity for growth in the exciting world of sports retail.
- Why this job: Be a key player in a fun, fast-paced setting while developing your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Wetherby in Boston Spa employer: Boylesports
As an Assistant Manager in Wetherby, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. Our company fosters a supportive work culture where your leadership skills can shine, offering ample opportunities for personal and professional growth. With comprehensive training and a commitment to employee development, we ensure that you are well-equipped to succeed and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Wetherby in Boston Spa
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to lead and inspire your team. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager - Wetherby in Boston Spa
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and managed operations effectively, especially in a retail environment.
Be Customer-Focused:Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of a great customer experience.
Communicate Clearly:We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and be concise while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities like managing the shop team and ensuring excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or inspired others in the past. Think about specific situations where you’ve had to guide a team or resolve conflicts, as this will highlight your ability to lead from the front.
✨Emphasise Customer Service Experience
Customer service is crucial in this role, so come armed with stories that showcase your ability to provide outstanding service. Discuss how you've handled difficult customers or gone above and beyond to ensure a positive experience, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's goals, team dynamics, or how they measure success. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
