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- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Why this job: Be a key player in a fun, fast-paced setting with a passion for sports.
- Qualifications: No experience needed; just bring your enthusiasm and leadership skills!
- Other info: Full training provided to boost your knowledge in the sporting industry.
The predicted salary is between 24000 - 36000 £ per year.
Role Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Wetherby
Overview
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Wetherby employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Wetherby
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will set you apart during the interview process.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team or improved operations in previous roles. Highlighting your ability to inspire and motivate others will resonate well with the hiring managers.
✨Tip Number 3
Show your enthusiasm for the sporting industry by staying updated on current events and trends. Being able to discuss relevant topics during your conversation can showcase your passion and help you connect with the team.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges that may arise in the shop, such as managing cash procedures or ensuring excellent customer service. This will demonstrate your problem-solving abilities and readiness for the role.
We think you need these skills to ace Assistant Manager - Wetherby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and provide excellent customer service.
Showcase Relevant Experience: If you have previous experience in retail or as an assistant manager, detail your responsibilities and achievements. Use metrics where possible to demonstrate your impact, such as improving sales or enhancing customer satisfaction.
Prepare for Potential Questions: Think about how you would handle common scenarios in the role, such as managing a team during busy periods or resolving customer complaints. Be ready to discuss these in your application or interview.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or inspired a team in the past. Highlight your leadership style and how you motivate others.
✨Know the Company and Industry
Familiarise yourself with the company’s values and the retail betting industry. Be ready to discuss how your interests align with the company's mission and how you can contribute to its success.
✨Emphasise Customer Service Experience
Since delivering excellent customer service is key, prepare to share specific instances where you've gone above and beyond for customers. This will show your commitment to providing outstanding service.
✨Prepare Questions for the Interviewers
Have thoughtful questions ready to ask the interviewers about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
