At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Thornton Cleveleys.
- Benefits: Flexible part-time hours, competitive pay, and training opportunities.
- Other info: No prior experience in betting required; full training provided.
- Why this job: Be a key player in a fun, fast-paced retail setting with growth potential.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 24960 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system while ensuring adherence from the shop team
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the shop to help identify opportunities with the ability to get your team working to high standards together.
- Provide outstanding customer experience for customers.
- Educate and guide your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions through the EPOS system in a timely manner.
- Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem-solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- Enthusiastic people person.
- Keen interest in the sporting industry/events and confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results-focused, getting your team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor retail experience.
- Industry experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Thornton Cleveleys Part Time employer: Boylesports
Join our dynamic team in Thornton Cleveleys as an Assistant Manager, where you will thrive in a supportive work culture that values collaboration and personal growth. We offer comprehensive training, opportunities for career advancement, and a commitment to delivering exceptional customer service, all while being part of a vibrant community that shares your passion for sports and betting. With a focus on employee well-being and a positive work environment, we ensure that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Thornton Cleveleys Part Time
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Boylesports, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Manager - Thornton Cleveleys Part Time
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Boylesports that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Boylesports will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Boylesports and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Boylesports
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Boylesports, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Boylesports!
