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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Taunton with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be a key player in a fun, fast-paced setting while inspiring your team.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Full training provided; no prior industry experience needed!
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/ Department: Retail
Reporting To: Shop Manager
Location: Taunton
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Taunton employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Taunton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've successfully led a team or handled a tricky situation. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Assistant Manager - Taunton
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and managed operations effectively, especially in a retail environment.
Communicate Clearly: Since communication is key in this role, use your application to demonstrate your ability to convey ideas clearly. Share examples of how you've provided guidance or feedback to colleagues or customers in the past.
Focus on Customer Service: We’re all about delivering excellent customer experiences, so don’t forget to mention your customer service skills. Talk about times when you went above and beyond to help customers or improve service standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you inspired others or improved team performance, as these stories will demonstrate your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Customer service is a big part of this job, so expect questions about how you would handle various customer situations. Think of specific examples where you provided outstanding service or resolved a complaint. This will show that you can maintain high standards and ensure a great experience for customers.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have a chance to ask questions. Use this opportunity to inquire about the shop's goals, team dynamics, or how success is measured. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
