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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Why this job: Be part of an exciting industry while developing leadership skills and making an impact.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
- Other info: Full training provided to help you thrive in the role.
The predicted salary is between 28800 - 43200 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location:Selby
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and
running of the Shop and the Shop team, including being responsible for:
o Opening and closing the shop
o Managing and guiding the Shop Team
o Cash management procedures
o Managing and utilizing the company Time and Attendance system whilst ensuring
adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation
standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on how
things can be improved and done better.
• Stay focused on the results of the Shop to help identify opportunities with the ability to
get your team working to high standards together.
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through
multiple channels which include but are not limited to betting terminals and in shop
transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital
journey.
• Ensure the Shop adheres to all operational procedures, including cash management and
security procedures.
• Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others
(team members and customers)
• Be adaptable to different situations with the ability to lead from the front in bringing new
ideas forward
• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and
relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high
standard together
Desirable Skills and Experience
• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your
knowledge base on all things sport and betting related
#J-18808-Ljbffr
Assistant Manager - Selby Retail · Selby employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Selby Retail · Selby
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will set you apart.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved operations in previous roles. Be ready to discuss these experiences during your interview.
✨Tip Number 3
Research StudySmarter and our values, especially around customer service and team dynamics. Being able to align your personal values with ours will demonstrate your commitment to our brand.
✨Tip Number 4
Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Assistant Manager - Selby Retail · Selby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in retail or management. Emphasise skills like team leadership, customer service, and cash management, as these are crucial for the Assistant Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or improved customer service in past positions. This will show your potential employer that you understand the responsibilities of the role.
Highlight Relevant Skills: Focus on essential skills mentioned in the job description, such as communication, adaptability, and problem-solving. Provide concrete examples of how you've demonstrated these skills in previous roles to make your application stand out.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for an Assistant Manager.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you've successfully managed a team or taken charge in a challenging situation.
✨Emphasise Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss how you've provided excellent service in previous roles and how you can ensure a great experience for customers in the shop.
✨Know the Company and Its Values
Research the company and understand its brand values. Be prepared to explain how your personal values align with theirs and how you can contribute to promoting the brand effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to think on your feet or adapt to new challenges, and be ready to share those stories.
