At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training provided, and opportunities for career progression.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be a key player in a fun, fast-paced setting while developing your leadership skills.
- Qualifications: Leadership skills, customer service focus, and a passion for sports.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Reddish/Edgeley employer: Boylesports
As an Assistant Manager at our Reddish/Edgeley location, you will thrive in a dynamic retail environment that prioritises teamwork and customer satisfaction. We offer comprehensive training, opportunities for career advancement, and a supportive work culture that encourages innovation and personal growth. Join us to be part of a company that values its employees and fosters a vibrant atmosphere where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Reddish/Edgeley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to lead and inspire your team. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Assistant Manager - Reddish/Edgeley
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused:Since delivering excellent customer service is key, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are passionate about creating great experiences!
Communicate Clearly:Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to show your personality! We appreciate authenticity and want to get to know the real you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of a retail shop, especially in the context of managing a team and ensuring excellent customer service.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading a team. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues effectively.
✨Demonstrate Customer Service Excellence
Since this role is heavily focused on customer experience, come ready with examples of how you've provided outstanding service in the past. Discuss any strategies you've used to handle difficult situations or improve customer satisfaction.
✨Bring Ideas to the Table
Think about ways you could improve shop operations or enhance customer engagement. During the interview, share these ideas to show your proactive approach and willingness to contribute to the team's success.
