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- Tasks: Lead the shop team and ensure smooth operations in the absence of the Shop Manager.
- Company: Join BoyleSports, a leading name in the gambling industry, known for its vibrant culture.
- Benefits: Enjoy full training, career progression opportunities, and a dynamic work environment.
- Why this job: Be part of a fun team, enhance your leadership skills, and engage with customers daily.
- Qualifications: No experience needed; just bring your enthusiasm and a passion for customer service!
- Other info: Ideal for ambitious individuals looking to grow within a supportive company.
The predicted salary is between 24000 - 36000 £ per year.
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Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Nuneaton
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and
running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring
adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation
standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how
things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to
get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through
multiple channels which include but are not limited to betting terminals and in shop
transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital
journey.
- Ensure the Shop adheres to all operational procedures, including cash management and
security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
(team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new
ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and
relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high
standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your
knowledge base on all things sport and betting related
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Gambling Facilities and Casinos
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Assistant Manager - Nuneaton employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Nuneaton
✨Tip Number 1
Familiarise yourself with BoyleSports' operations and customer service standards. Understanding their approach will help you demonstrate how you can contribute to maintaining high standards in the shop.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved team performance in previous roles. This will highlight your ability to lead effectively in the absence of the Shop Manager.
✨Tip Number 3
Research the latest trends in the sporting industry and betting. Being knowledgeable about current events will not only impress during interviews but also show your enthusiasm for the role and the brand.
✨Tip Number 4
Prepare to discuss how you would handle specific customer service scenarios. Being able to articulate your approach to providing excellent customer experiences will set you apart as a candidate who truly understands the importance of customer satisfaction.
We think you need these skills to ace Assistant Manager - Nuneaton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and how you’ve contributed to team success.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as team leadership and customer service excellence.
Showcase Relevant Skills: Highlight your ability to lead a team and manage operations effectively. Use examples from past experiences where you successfully improved team performance or customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, especially in challenging situations.
✨Understand Customer Service Excellence
Since delivering excellent customer service is key for this role, think of specific instances where you went above and beyond for a customer. Be ready to discuss how you would ensure high standards of service in the shop.
✨Familiarise Yourself with Betting Procedures
Even if you don't have prior experience in the betting industry, showing that you've researched the basics of betting operations and cash management will impress your interviewers. It shows initiative and a willingness to learn.
✨Communicate Clearly and Effectively
Effective communication is crucial in this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would encourage open communication within your team to foster a collaborative environment.
