At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Other info: Full training provided to help you thrive in the role.
- Why this job: Be part of an exciting industry while developing leadership skills and making an impact.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location:Hull Jameson St
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and
running of the Shop and the Shop team, including being responsible for:
o Opening and closing the shop
o Managing and guiding the Shop Team
o Cash management procedures
o Managing and utilizing the company Time and Attendance system whilst ensuring
adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation
standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on how
things can be improved and done better.
• Stay focused on the results of the Shop to help identify opportunities with the ability to
get your team working to high standards together.
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through
multiple channels which include but are not limited to betting terminals and in shop
transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital
journey.
• Ensure the Shop adheres to all operational procedures, including cash management and
security procedures.
• Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others
(team members and customers)
• Be adaptable to different situations with the ability to lead from the front in bringing new
ideas forward
• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and
relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high
standard together
Desirable Skills and Experience
• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your
knowledge base on all things sport and betting related
#J-18808-LjbffrAssistant Manager - Hull Jameson St in Kingston upon Hull employer: Boylesports
As an Assistant Manager at our Hull Jameson St location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer a supportive work culture that encourages personal growth and development, with opportunities to advance your career within the company. Join us to be part of a vibrant team where your contributions are valued, and enjoy the unique advantage of working in a bustling area that attracts sports enthusiasts.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Hull Jameson St in Kingston upon Hull
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved operations in previous roles. Be ready to discuss specific situations where you led by example and inspired others.
✨Tip Number 3
Research the company’s values and culture, especially their approach to customer service and team management. Tailoring your conversation to reflect these values can demonstrate your alignment with the company’s goals.
✨Tip Number 4
Prepare to discuss your interest in the sporting industry and how it relates to the role. Being able to connect your passion for sports with your professional experience can set you apart from other candidates.
We think you need these skills to ace Assistant Manager - Hull Jameson St in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and provide excellent customer service.
Showcase Relevant Skills:Highlight your communication skills and problem-solving abilities in your application. Provide examples of how you've successfully managed a team or improved customer experiences in previous roles.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or inspired a team in the past, highlighting your leadership style and how you motivate others.
✨Emphasise Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss specific instances where you've provided excellent service or resolved customer issues, showcasing your commitment to creating a positive experience.
✨Know the Company and Its Values
Research the company and understand its brand values, especially regarding customer service and team dynamics. Being able to articulate how your personal values align with theirs will show that you're a good fit for the team.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to think on your feet or adapt to changing circumstances, and be prepared to explain your thought process.
