At a Glance
- Tasks: Lead the shop team and ensure smooth operations in the absence of the Shop Manager.
- Company: Join BoyleSports, a leading name in the betting industry with a focus on customer experience.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work culture.
- Other info: Full training provided to help you excel in the sporting and betting world.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24000 - 33600 £ per year.
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Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Hull Hessle Rd
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring
- Leading by example and drive your team to keep and maintain shop presentation
- Be a clear communicator by actively encouraging your colleagues to share ideas on how
- Stay focused on the results of the Shop to help identify opportunities with the ability to
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through
transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital
- Ensure the Shop adheres to all operational procedures, including cash management and
- Adhere to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
- Be adaptable to different situations with the ability to lead from the front in bringing new
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your
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#J-18808-LjbffrAssistant Manager - Hull Hessle Rd in London employer: Boylesports
At BoyleSports, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters teamwork and personal growth. As an Assistant Manager at our Hull Hessle Rd location, you'll benefit from comprehensive training, opportunities for career advancement, and a supportive environment where your contributions are valued. Join us to be part of a dynamic team dedicated to delivering exceptional customer service in the exciting world of sports betting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Hull Hessle Rd in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Boylesports, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Boylesports!
We think you need these skills to ace Assistant Manager - Hull Hessle Rd in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Boylesports, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Boylesports and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Boylesports that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Boylesports
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
