At a Glance
- Tasks: Lead the shop team and ensure smooth operations in the absence of the Shop Manager.
- Company: Join BoyleSports, a leading name in the betting industry with a focus on customer experience.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work culture.
- Other info: Full training provided to help you excel in the sporting and betting world.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
The predicted salary is between 24000 - 33600 £ per year.
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Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Hull Hessle Rd
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring
- Leading by example and drive your team to keep and maintain shop presentation
- Be a clear communicator by actively encouraging your colleagues to share ideas on how
- Stay focused on the results of the Shop to help identify opportunities with the ability to
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through
transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital
- Ensure the Shop adheres to all operational procedures, including cash management and
- Adhere to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
- Be adaptable to different situations with the ability to lead from the front in bringing new
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your
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#J-18808-LjbffrAssistant Manager - Hull Hessle Rd in London employer: Boylesports
At BoyleSports, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters teamwork and personal growth. As an Assistant Manager at our Hull Hessle Rd location, you'll benefit from comprehensive training, opportunities for career advancement, and a supportive environment where your contributions are valued. Join us to be part of a dynamic team dedicated to delivering exceptional customer service in the exciting world of sports betting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Hull Hessle Rd in London
✨Tip Number 1
Familiarise yourself with BoyleSports' values and customer service standards. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will highlight your ability to lead effectively in the absence of the Shop Manager.
✨Tip Number 3
Research the local betting market and current sporting events. Being knowledgeable about the industry will not only impress your interviewers but also show your enthusiasm for the role and the company.
✨Tip Number 4
Prepare to discuss how you would maintain high shop presentation standards and deliver excellent customer service. Think of specific strategies you could implement to enhance the customer experience in the shop.
We think you need these skills to ace Assistant Manager - Hull Hessle Rd in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and deliver excellent customer service.
Showcase Relevant Experience:If you have previous experience as an Assistant Manager or in a supervisory role, detail your responsibilities and achievements. Use metrics where possible to demonstrate your impact, like improving sales or customer satisfaction.
Highlight Soft Skills:The role requires strong communication and problem-solving skills. Provide examples of how you've successfully communicated with team members or resolved issues in past positions to showcase your suitability for the role.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, and be ready to discuss your leadership style.
✨Understand the Business Operations
Familiarise yourself with the day-to-day operations of a retail shop, especially in the betting industry. Be prepared to discuss how you would handle opening and closing procedures, cash management, and customer service.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you can encourage your team to share ideas and improve processes during the interview.
✨Demonstrate Customer Service Focus
Since delivering excellent customer service is crucial, prepare to share examples of how you've provided outstanding service in previous roles. Highlight your ability to build rapport with customers and resolve any issues they may have.
