At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Other info: Full training provided to help you excel in the role.
- Why this job: Be part of an exciting industry while developing leadership skills and making an impact.
- Qualifications: No specific experience needed; just bring your enthusiasm and people skills!
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Hull Hessle Rd
Role Purpose And Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring
- Leading by example and drive your team to keep and maintain shop presentation
- Be a clear communicator by actively encouraging your colleagues to share ideas on how
- Stay focused on the results of the Shop to help identify opportunities with the ability to
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through
transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital
- Ensure the Shop adheres to all operational procedures, including cash management and
- Adhere to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
- Be adaptable to different situations with the ability to lead from the front in bringing new
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your
Assistant Manager - Hull Hessle Rd in Kingston upon Hull employer: Boylesports
As an Assistant Manager at our Hull Hessle Rd location, you will thrive in a dynamic retail environment that prioritises employee growth and development. We foster a supportive work culture where your leadership skills can shine, and you will have the opportunity to inspire your team while delivering exceptional customer service. With comprehensive training and a focus on career progression, we are committed to helping you achieve your professional goals in the exciting world of sports and betting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Hull Hessle Rd in Kingston upon Hull
✨Tip Number 1
Familiarise yourself with the retail environment, especially in the betting industry. Understanding the nuances of customer interactions and the operational procedures will give you an edge when discussing your experience during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or led a project in the past. Highlighting your ability to inspire and motivate others will resonate well with the hiring managers.
✨Tip Number 3
Research StudySmarter and our values. Being able to articulate how your personal values align with ours can set you apart from other candidates and demonstrate your genuine interest in the role.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer, as this role heavily emphasises delivering outstanding customer experiences.
We think you need these skills to ace Assistant Manager - Hull Hessle Rd in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially any previous roles in retail or management. Emphasise your leadership skills and customer service experience, as these are crucial for the Assistant Manager position.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or improved customer service in past positions to demonstrate your suitability for the job.
Showcase Relevant Skills:Highlight key skills mentioned in the job description, such as communication, problem-solving, and adaptability. Use concrete examples to illustrate how you've applied these skills in previous roles.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a managerial role.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, even if it's from a previous role or a group project.
✨Understand the Customer Experience
Since providing outstanding customer service is key, think about how you can enhance the customer experience. Be ready to discuss your approach to handling customer queries and complaints effectively.
✨Familiarise Yourself with the Brand
Research the company and its values. Understanding their brand and how they operate will help you align your answers with what they are looking for in a candidate. Mention specific aspects of the brand that resonate with you during the interview.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to think on your feet or adapt to changes quickly, and be prepared to share those experiences.
