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For Companies At a Glance
- Tasks: Lead the shop and team, ensuring smooth operations and excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for personal development and a vibrant team culture.
- Why this job: Be a key player in a fun, fast-paced setting with growth potential.
- Qualifications: Confident leadership skills and a passion for customer service are essential.
- Other info: Full training provided; no prior industry experience required.
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. This includes operating and running the shop, managing the team effectively, and ensuring high standards are maintained throughout the day. The role involves assisting the Shop Manager and team with the smooth running of the store, accepting and paying out bets, and delivering excellent customer service. You will also be responsible for opening and closing the business and managing shop operations in the absence of the Shop Manager.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and team.
- Lead the shop operation and team in the absence of the Shop Manager, including:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system, ensuring adherence from the team
Knowledge, Skills, and Experience
Essential Skills and Experience
- Confidently lead and inspire a team.
- Build strong working relationships with colleagues.
- Operate with trust and integrity, setting an example for others.
- Excellent communication skills, providing clear guidance and feedback.
- Adaptability and leadership in implementing new ideas.
- Problem-solving and creative thinking abilities.
- Energy and drive for personal and team development.
- Customer service orientation.
- Enthusiastic and personable approach.
- Interest in the sporting industry/events and ability to build rapport with customers.
- Ambitious and driven to progress within the company.
Desirable Skills and Experience
- At least 1 year of Assistant Manager/Supervisor retail experience.
- Industry experience is welcomed but not essential; full training will be provided to expand knowledge in sports and betting.
Assistant Manager - Gloucester employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Gloucester
✨Tip Number 1
Familiarise yourself with the retail environment, especially in the betting industry. Understanding the nuances of customer interactions and shop operations will give you an edge during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or resolved conflicts in previous roles. This will demonstrate your capability to lead in the absence of the Shop Manager.
✨Tip Number 3
Research StudySmarter and our values. Being able to articulate how your personal values align with ours can set you apart as a candidate who truly fits our culture.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Think of specific instances where you went above and beyond for customers, as this role heavily focuses on delivering excellent service.
We think you need these skills to ace Assistant Manager - Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in retail or management. Emphasise your leadership skills and customer service experience, as these are crucial for the Assistant Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or improved customer service in past positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, problem-solving, and adaptability. Use concrete examples to demonstrate how you've applied these skills in your previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a managerial role.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, even if it's from a previous role. Highlight your leadership style and how you can inspire others.
✨Know the Company and Its Values
Research the company’s values and mission statement. Be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
Since customer service is a key part of the role, think about common scenarios you might face in the shop. Prepare responses on how you would handle difficult customers or ensure a positive shopping experience. This will showcase your problem-solving skills and customer orientation.
✨Demonstrate Your Passion for the Industry
Express your interest in the sporting industry and how it relates to the role. Share any relevant experiences or knowledge you have about sports and betting. This enthusiasm can set you apart from other candidates who may not have the same level of interest.
