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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Exciting retail environment in the heart of Exeter.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be a key player in a dynamic team and enhance your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided; perfect for those looking to kickstart their career.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Exeter
Role Purpose and Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Exeter Retail · 13 saint Thomas centre, Cowick street Exeter EX4 1DG employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Exeter Retail · 13 saint Thomas centre, Cowick street Exeter EX4 1DG
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to lead and inspire your team. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing outstanding service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager - Exeter Retail · 13 saint Thomas centre, Cowick street Exeter EX4 1DG
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Customer Service is Key: Since delivering excellent customer service is a big part of the role, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion for helping others!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. We appreciate a well-organised application that gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your readiness to step in for the Shop Manager when needed.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading a team. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since providing outstanding customer experience is key, come ready with examples of how you've gone above and beyond for customers in previous roles. Discuss how you would educate and guide your team to maintain high standards of service.
✨Be Ready to Problem Solve
Think about potential challenges that might arise in a retail environment and how you would handle them. Show your creative thinking and adaptability by discussing past experiences where you successfully resolved issues or implemented new ideas.
