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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Exciting retail environment in the heart of Exeter.
- Benefits: Competitive pay, career growth opportunities, and full training provided.
- Why this job: Be a key player in a dynamic team and enhance your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Join us to make an impact in the sporting industry!
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Exeter
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Exeter employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This way, you can show how you fit in and what you can bring to the team. Plus, it’ll help you feel more confident when chatting with the interviewers.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you’d handle customer service situations or lead a team. The more you practice, the more natural it’ll feel when it’s the real deal.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you’ve successfully led a team or improved a process. Be ready to share these stories during your interview to demonstrate that you’re the right fit for the Assistant Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested in the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager - Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service experience, as these are key for the Assistant Manager role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led a team or improved customer service in previous positions.
Show Your Passion: Let your enthusiasm for the retail and sporting industry shine through in your application. We love candidates who are genuinely excited about what we do!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of a retail shop, especially in the context of managing a team and ensuring excellent customer service.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues effectively.
✨Demonstrate Customer Service Excellence
Since this role is heavily focused on customer experience, come ready with examples of how you've provided outstanding service in the past. Discuss any strategies you've used to handle difficult situations or improve customer satisfaction.
✨Be Ready to Discuss Improvements
Think about ways you could enhance the shop's operations or customer experience. Be prepared to share your ideas during the interview, showing that you're proactive and eager to contribute positively to the team.
