At a Glance
- Tasks: Lead the shop team, manage operations, and deliver top-notch customer service.
- Company: Join a dynamic retail environment with a focus on teamwork and excellence.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; perfect for those looking to kickstart their career.
- Why this job: Be a key player in a vibrant team and make a real impact every day.
- Qualifications: Leadership skills, great communication, and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Erdington The Green
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the team effectively. The day-to-day of the role involves assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role also includes opening and closing the business and managing the shop’s operations when the Shop Manager is absent.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including managing and guiding the team and overseeing cash management procedures.
- Manage and utilize the company Time and Attendance system, ensuring adherence by the shop team.
- Lead by example and drive the team to maintain shop presentation standards.
- Communicate clearly, encouraging colleagues to share ideas for improvement.
- Stay focused on shop results to identify opportunities and work with the team toward high standards.
- Provide outstanding customer experience.
- Educate and guide the team to deliver excellent customer service.
- Accept bets per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions via the EPOS system.
- Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model.
- Excellent communication skills with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations and lead from the front in bringing new ideas forward.
- Problem-solving and creative thinking skills.
- Energy and drive to develop yourself and others continuously.
- Customer service focus.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and confidence in building rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand, ensuring a results-focused approach that gets the team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential; full training is provided to expand your knowledge base on all sports and betting related matters.
Assistant Manager - Erdington The Green employer: Boylesports
As an Assistant Manager at Erdington The Green, you will thrive in a dynamic retail environment that prioritises teamwork and customer satisfaction. Our company fosters a supportive work culture where your leadership skills can shine, offering ample opportunities for personal and professional growth. With comprehensive training and a focus on employee development, we ensure that you are well-equipped to excel in your role while enjoying the unique advantages of working in a vibrant community.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Erdington The Green
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to inspire and manage others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This is key for the Assistant Manager role, so make sure you highlight your passion for delivering an outstanding experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Manager - Erdington The Green
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any leadership experience and customer service skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Team Spirit:We love a good team player! In your application, mention any experiences where you've successfully led or worked within a team. This will show us that you can inspire others and drive results.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities, like managing the shop team and ensuring excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or inspired others in the past. Think about specific situations where you’ve had to guide a team or resolve conflicts, and highlight your ability to communicate clearly and motivate your colleagues.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role, so come ready to discuss your approach to providing outstanding service. Share any relevant experiences where you went above and beyond for a customer, and be ready to explain how you would educate and guide your team to do the same.
✨Be Ready to Discuss Problem-Solving
In retail, challenges can arise at any moment. Prepare to talk about times when you've faced a problem and how you creatively solved it. This will show your adaptability and critical thinking skills, which are essential for an Assistant Manager.
