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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Why this job: Perfect for those passionate about sports and looking to develop leadership skills.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
- Other info: Full training provided to help you excel in the role.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location:Dunstable
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and
running of the Shop and the Shop team, including being responsible for:
o Opening and closing the shop
o Managing and guiding the Shop Team
o Cash management procedures
o Managing and utilizing the company Time and Attendance system whilst ensuring
adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation
standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on how
things can be improved and done better.
• Stay focused on the results of the Shop to help identify opportunities with the ability to
get your team working to high standards together.
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through
multiple channels which include but are not limited to betting terminals and in shop
transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital
journey.
• Ensure the Shop adheres to all operational procedures, including cash management and
security procedures.
• Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others
(team members and customers)
• Be adaptable to different situations with the ability to lead from the front in bringing new
ideas forward
• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and
relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high
standard together
Desirable Skills and Experience
• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your
knowledge base on all things sport and betting related
#J-18808-Ljbffr
Assistant Manager - Dunstable employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Dunstable
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations. Understanding the dynamics of a shop setting, especially in the betting industry, will help you demonstrate your readiness to lead a team effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved operations in previous roles. This will highlight your ability to inspire and guide others, which is crucial for the Assistant Manager position.
✨Tip Number 3
Research the company’s values and culture. Being able to align your personal values with those of the company will not only make you a more attractive candidate but also show that you're genuinely interested in being part of the team.
✨Tip Number 4
Prepare to discuss your passion for sports and how it relates to customer engagement. As an Assistant Manager, being able to connect with customers over shared interests can significantly enhance their experience and loyalty.
We think you need these skills to ace Assistant Manager - Dunstable
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in retail or management. Emphasise skills like team leadership, customer service, and cash management, as these are crucial for the Assistant Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or improved customer service in past positions, aligning your experiences with the key responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is essential for this role, ensure that your application is clear and well-structured. Use concise language and bullet points where appropriate to make your key achievements stand out.
Highlight Your Passion for the Industry: Demonstrate your interest in the sporting industry and betting by mentioning any relevant experiences or knowledge you have. This could include personal interests, previous work experience, or even participation in related events.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or inspired a team in the past, highlighting your communication and problem-solving skills.
✨Know the Company and Its Values
Familiarise yourself with the company's brand and values. Be ready to discuss how you can embody these values in your role and contribute to the shop's success, especially in delivering excellent customer service.
✨Prepare for Situational Questions
Expect questions that assess how you'd handle specific situations, such as managing cash procedures or dealing with customer complaints. Think through potential scenarios and how you would approach them effectively.
✨Demonstrate Your Passion for the Industry
Since the role involves the sporting industry, express your enthusiasm for sports and betting. Share any relevant experiences or interests that show your commitment and understanding of the field.
