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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Driffield with a focus on sports and betting.
- Benefits: Competitive pay, training provided, and opportunities for career progression.
- Why this job: Be a key player in a fun, fast-paced setting while developing your leadership skills.
- Qualifications: Leadership skills, customer service focus, and a passion for sports.
- Other info: Full training provided; no prior industry experience necessary.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Driffield
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Driffield employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Driffield
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This way, you can show how you fit in and what you can bring to the team.
✨Tip Number 2
Practice your communication skills! As an Assistant Manager, you'll need to lead and inspire your team. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways to improve customer service or shop operations. It shows you're proactive and ready to contribute from day one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Assistant Manager - Driffield
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are passionate about creating great experiences!
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to show your personality! We appreciate authenticity and want to get to know the real you.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since you'll be leading the team in the absence of the Shop Manager, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. This will give the interviewer confidence in your ability to inspire and guide others.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've provided outstanding service in previous positions. Think of specific instances where you went above and beyond for a customer, and be prepared to explain how you would ensure a great experience for customers in the shop.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Come prepared with suggestions on how you could enhance shop operations or customer experience. This shows that you're proactive and willing to contribute positively to the team.
