At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; perfect for those looking to kickstart their career.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the shop team in using the system
- Leading by example and driving the team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better.
- Stay focused on the shop results to help identify opportunities with the ability to get the team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding the team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in‑shop transactions through the EPOS system in a timely manner.
- Act as a brand ambassador, introducing customers to the multi‑channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to social responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem‑solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer‑service focused
- An enthusiastic people person
- A keen interest in sports industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- Promote the company brand and be results focused, getting the team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor retail experience
- Industry experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related
Assistant Manager - Derby Osmaston Road employer: Boylesports
At our Derby Osmaston Road location, we pride ourselves on fostering a dynamic and supportive work environment where employees are encouraged to grow and develop their skills. As an Assistant Manager, you will not only lead a passionate team but also enjoy comprehensive training and career advancement opportunities within the retail sector. Our commitment to excellent customer service and team collaboration ensures that every day is rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Derby Osmaston Road
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Derby Osmaston Road and what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or handled a tough situation. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your customer service skills! Think about times when you've gone above and beyond for a customer. Highlighting these experiences can really set you apart and demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager - Derby Osmaston Road
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire others and manage operations smoothly, especially when the Shop Manager is away.
Emphasise Customer Service:Since providing outstanding customer experience is key, share examples of how you've delivered excellent service in the past. We love seeing candidates who are enthusiastic about making customers feel valued!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities like managing the shop team and ensuring excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or inspired others in the past. Think about times when you’ve had to step up, especially in challenging situations, and how you motivated your team to achieve high standards.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can provide clear guidance and feedback to both team members and customers.
✨Demonstrate Your Customer Service Focus
Be ready to discuss your approach to delivering outstanding customer experiences. Share specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to customer service, which is crucial for the Assistant Manager position.
