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- Tasks: Lead the shop team and ensure smooth operations in the absence of the Shop Manager.
- Company: Join BoyleSports, a leading name in the gambling industry with a focus on customer experience.
- Benefits: Enjoy full training, career progression opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team, enhance your leadership skills, and engage with sports enthusiasts daily.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for customer service.
- Other info: Full-time role located in Derby City Centre, perfect for ambitious individuals ready to grow.
The predicted salary is between 24000 - 36000 £ per year.
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
Knowledge, Skills And Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Derby City Centre employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Derby City Centre
✨Tip Number 1
Familiarise yourself with BoyleSports' operations and customer service standards. Understanding their approach will help you demonstrate how you can contribute to maintaining high standards in the shop.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved team performance in previous roles. This will highlight your ability to lead effectively in the absence of the Shop Manager.
✨Tip Number 3
Research the latest trends in the sporting industry and betting. Being knowledgeable about current events will not only impress during interviews but also show your enthusiasm for the role and the brand.
✨Tip Number 4
Network with current or former employees of BoyleSports if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Assistant Manager - Derby City Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and deliver excellent customer service.
Showcase Relevant Experience: If you have previous experience in a similar role, detail your responsibilities and achievements. Use metrics where possible to demonstrate your impact, such as improving sales or enhancing customer satisfaction.
Prepare for Potential Questions: Think about how you would handle common scenarios in the role, such as managing a team during busy periods or resolving customer complaints. Be ready to discuss these in your application or interview.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you successfully managed a team or took charge in a challenging situation. Highlight how you inspired and motivated your colleagues.
✨Understand the Company Culture
Research BoyleSports and understand their values and culture. Be ready to discuss how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
Since delivering excellent customer service is key in this role, think of specific scenarios where you provided outstanding service. Be prepared to discuss how you would handle difficult customers or situations, showcasing your problem-solving skills.
✨Know the Betting Industry Basics
Even if you don't have extensive experience in the betting industry, having a basic understanding of how it works can set you apart. Familiarise yourself with common terms and processes related to betting, as well as current sporting events, to show your enthusiasm for the role.
