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For Companies At a Glance
- Tasks: Lead the shop team and ensure smooth operations in the absence of the Shop Manager.
- Company: BoyleSports is a leading name in the gambling industry, known for its vibrant culture.
- Benefits: Enjoy full-time hours, training opportunities, and a dynamic work environment.
- Why this job: Join a fun team, enhance your leadership skills, and make a real impact on customer experience.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for sports!
- Other info: Perfect for those looking to grow within a fast-paced retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location:Cross Cheaping
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
• Support the Shop Manager with the day-to-day running of the shop and the shop team.
• In the absence of the Shop Manager, lead from the front in managing the operation and
running of the Shop and the Shop team, including being responsible for:
o Opening and closing the shop
o Managing and guiding the Shop Team
o Cash management procedures
o Managing and utilizing the company Time and Attendance system whilst ensuring
adherence from the Shop Team with using the system
• Leading by example and drive your team to keep and maintain shop presentation
standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on how
things can be improved and done better.
• Stay focused on the results of the Shop to help identify opportunities with the ability to
get your team working to high standards together.
• Responsible for providing outstanding customer experience for customers.
• Educating and guiding your team to be able to deliver excellent customer service
• Accept bets as per procedure, accurately taking and processing customer bets through
multiple channels which include but are not limited to betting terminals and in shop
transactions through the EPOS System in timely manner.
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital
journey.
• Ensure the Shop adheres to all operational procedures, including cash management and
security procedures.
• Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
• Ability to confidently lead a team and inspire others
• Ability to build excellent working relationships with colleagues
• Operate with trust and integrity and be an excellent role model for others
• Excellent communicator with the ability to provide clear guidance and feedback to others
(team members and customers)
• Be adaptable to different situations with the ability to lead from the front in bringing new
ideas forward
• Ability to problem solve and think creatively
• Energy and drive to constantly develop yourself and others
• Customer service focused
• An enthusiastic people person
• A keen interest in Sporting industry/events and being confident to build rapport and
relationships with customers
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused get your team working to a high
standard together
Desirable Skills and Experience
• 1 year Assistant Manager/Supervisor Retail experience.
• Industry experience is welcomed but not essential as full training provided to expand your
knowledge base on all things sport and betting related
#J-18808-Ljbffr
Assistant Manager - Cross Cheaping employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Cross Cheaping
✨Tip Number 1
Familiarise yourself with BoyleSports and their operations. Understanding their customer service standards and shop management practices will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in the past. Be ready to discuss specific situations where you inspired your colleagues or improved team performance.
✨Tip Number 3
Brush up on your knowledge of the sporting industry and betting processes. Being able to engage in conversations about current sports events or trends can set you apart as a passionate candidate.
✨Tip Number 4
Prepare to discuss how you would handle customer service challenges. Think of scenarios where you provided excellent service or resolved issues effectively, as this role heavily focuses on delivering outstanding customer experiences.
We think you need these skills to ace Assistant Manager - Cross Cheaping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and deliver excellent customer service.
Showcase Relevant Experience: If you have previous experience in a similar role, detail your responsibilities and achievements. Use metrics where possible to demonstrate your impact, such as improving sales or enhancing customer satisfaction.
Highlight Soft Skills: The role requires strong communication and problem-solving skills. Provide examples of how you've successfully communicated with team members or resolved issues in past positions to showcase these abilities.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you successfully managed a team or took charge in a challenging situation.
✨Understand the Betting Industry
Familiarise yourself with the basics of the betting industry and BoyleSports specifically. Being knowledgeable about their services and operations will show your genuine interest in the role and help you stand out.
✨Emphasise Customer Service
Since delivering excellent customer service is key, be ready to discuss how you've handled customer interactions in the past. Share specific examples that highlight your problem-solving skills and ability to create a positive experience.
✨Communicate Clearly
Effective communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you encourage open communication within a team and how you provide constructive feedback.
