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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Exciting retail environment in Bridlington with a focus on sports and betting.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real impact in a fun, fast-paced setting.
- Qualifications: Leadership skills, great communication, and a passion for customer service.
- Other info: Full training provided; perfect for those looking to grow in the retail industry.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Bridlington
Role Purpose and Key Responsibilities
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Bridlington Part Time employer: Boylesports
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Bridlington Part Time
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Assistant Manager - Bridlington Part Time
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who genuinely care about the customer experience!
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to show your personality! We appreciate applicants who can express their ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Boylesports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're ready to step up in the absence of the Shop Manager.
✨Showcase Your Leadership Skills
Since this role requires you to lead the team, think of examples from your past experiences where you've successfully managed a team or project. Be prepared to discuss how you inspire others and maintain high standards, as well as how you handle challenges. This will highlight your ability to lead from the front.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've provided outstanding service in previous positions. Discuss how you would educate and guide your team to ensure customers have a great experience. This shows that you understand the importance of customer satisfaction in retail.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Think about how you can contribute to the shop's success and be ready to suggest some innovative ideas during your interview. This will demonstrate your proactive approach and commitment to continuous improvement.
