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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Why this job: Be part of an exciting industry while developing leadership skills and making an impact.
- Qualifications: No experience needed; just bring your enthusiasm and people skills!
- Other info: Full training provided to help you thrive in the role.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Ashington
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities:
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
Knowledge, Skills and Experience
Essential Skills and Experience:
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills and Experience:
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Contact Detail:
Boylesports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Ashington Retail · Ashington
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations in the betting industry. Understanding the nuances of customer interactions and how to manage a team effectively will set you apart during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team or improved operations in previous roles. Be ready to discuss specific situations where you led by example and inspired others.
✨Tip Number 3
Show your enthusiasm for the sporting industry by staying updated on current events and trends. Being able to engage in conversations about sports will help you connect with both the interviewers and potential customers.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges that may arise in a retail setting, such as managing cash procedures or dealing with difficult customers. This will showcase your problem-solving abilities and readiness for the role.
We think you need these skills to ace Assistant Manager - Ashington Retail · Ashington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in retail or management. Emphasise skills like team leadership, customer service, and cash management, as these are crucial for the Assistant Manager position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully led a team or improved customer service in past positions, aligning your experiences with the key responsibilities outlined in the job description.
Showcase Your Communication Skills: Since excellent communication is essential for this role, ensure that your application reflects your ability to convey ideas clearly. Use concise language and structure your application logically to demonstrate your communication prowess.
Highlight Your Passion for the Industry: Mention your interest in the sporting industry and any relevant experiences you have. This could include personal interests, volunteer work, or previous jobs that relate to sports or customer engagement, showing that you're not just looking for any job, but are genuinely interested in this one.
How to prepare for a job interview at Boylesports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or inspired a team in the past, even if it was in a different role.
✨Emphasise Customer Service Experience
This role is heavily focused on providing excellent customer service. Be ready to discuss specific instances where you went above and beyond for a customer, and how you can instil that same ethos in your team.
✨Know the Company and Its Values
Research the company’s brand and values before the interview. Understanding their approach to customer service and team management will help you align your answers with what they are looking for.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to think on your feet or adapt to changes quickly, as these skills are crucial for the role.