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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Exciting retail environment in Taunton with a focus on sports and betting.
- Benefits: Flexible part-time hours, competitive pay, and training provided.
- Why this job: Join a dynamic team and develop your leadership skills while having fun.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career progression in a vibrant industry.
The predicted salary is between 13 - 16 £ per hour.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the shop and managing the shop team effectively. The day‑to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, you will manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- Lead the operation and the shop team in the Manager’s absence, including:
- Opening and closing the shop;
- Managing and guiding the shop team;
- Cash management procedures;
- Ensuring adherence to the company Time and Attendance system;
- Maintaining shop presentation standards and driving high performance;
- Communicating openly and encouraging ideas for improvement;
- Driving the team to meet shop results;
- Providing outstanding customer experience.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity, being an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others, including team members and customers.
- Be adaptable to different situations and lead from the front in bringing new ideas forward.
- Ability to problem‑solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and confidence to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results focused, getting your team to work to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential, as full training is provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Taunton - Part Time employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Taunton - Part Time
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so make sure you highlight your passion for helping others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team. Good luck!
We think you need these skills to ace Assistant Manager - Taunton - Part Time
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and guide others, especially in a retail environment like ours.
Customer Service is Key: Since delivering excellent customer service is a big part of the role, share examples of how you've gone above and beyond for customers in the past. We love seeing that passion for people!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic people who are keen to build relationships with customers and colleagues alike. Don’t be afraid to show us who you are.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service procedures. This will help you demonstrate your readiness to step in for the Shop Manager.
✨Showcase Your Leadership Skills
Since you'll be leading the team in the absence of the Shop Manager, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. This will show that you can inspire and guide others effectively.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss your approach to providing outstanding service. Think of specific instances where you went above and beyond for a customer, and how you would educate your team to do the same. This will reflect your commitment to maintaining high standards.
✨Be Ready to Discuss Adaptability
The job requires adaptability and problem-solving skills. Prepare to share examples of how you've successfully navigated changes or challenges in previous roles. This will demonstrate your ability to think creatively and lead from the front when new ideas are needed.
