At a Glance
- Tasks: Lead the shop team and ensure smooth operations while delivering top-notch customer service.
- Company: Join a dynamic retail environment with a focus on teamwork and customer satisfaction.
- Benefits: Competitive pay, career progression opportunities, and comprehensive training provided.
- Other info: Exciting opportunity to grow within the company and develop your career.
- Why this job: Be a key player in a vibrant team and make a real impact on customer experiences.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager. The day‑to‑day role is to assist the Shop Manager and the team with the smooth running of the store, ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service. The role includes opening and closing the business and managing shop operations.
Key Responsibilities
- Support the Shop Manager with day‑to‑day running of the shop and the shop team.
- In the absence of the Shop Manager, lead the operation of the shop and the team, responsible for opening and closing the shop, managing and guiding the shop team, cash management procedures, and time‑and‑attendance system usage.
- Set and maintain shop presentation standards and create a clear communication culture encouraging ideas for improvement.
- Identify and pursue opportunities to improve shop results, engaging the team to work to high standards.
- Provide exceptional customer experience, educate and guide the team in delivering excellent service, accept bets accurately through multiple channels, and process transactions via EPOS in a timely manner.
- Act as a brand ambassador, introducing customers to the multi‑channel/digital journey.
- Ensure adherence to all operational procedures, cash management and security procedures, and social‑responsibility duties.
Knowledge, Skills and Experience
Essential:
- Ability to confidently lead a team and inspire others.
- Build excellent working relationships with colleagues.
- Operate with trust and integrity and act as an excellent role model.
- Excellent communicator with the ability to provide clear guidance and feedback.
- Adaptability and ability to lead from the front, bringing new ideas forward.
- Problem‑solving and creative thinking.
- Energy and drive to develop yourself and others.
- Customer‑service focus and enthusiasm for people.
- Interest in the sporting industry and ability to build rapport with customers.
- Ambitiousness and desire to progress within the company.
- Results‑focused, encouraging the team to achieve high standards.
Desirable:
- 1 year experience as Assistant Manager/Supervisor in retail.
- Industry experience welcomed; full training provided.
Other Location: Reddish/Edgeley
Reporting To: Shop Manager
Assistant Manager - Reddish/Edgeley in Stockport employer: BOYLE Sports
As an Assistant Manager in Reddish/Edgeley, you will thrive in a dynamic work environment that prioritises teamwork and exceptional customer service. Our company fosters a culture of growth and development, offering comprehensive training and clear pathways for career advancement, all while ensuring a supportive atmosphere where your ideas are valued. Join us to be part of a brand that champions integrity and excellence, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Reddish/Edgeley in Stockport
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about delivering excellent service, so make sure you highlight your enthusiasm for helping people.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge of being an Assistant Manager.
We think you need these skills to ace Assistant Manager - Reddish/Edgeley in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight any leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background makes you a great candidate. Don’t forget to mention your interest in the sporting industry!
Showcase Your Team Spirit:We love candidates who can lead and inspire a team! Share examples of how you've successfully managed or supported a team in the past, especially in retail settings.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Make sure you understand the key responsibilities of the Assistant Manager position. Familiarise yourself with the day-to-day operations, customer service expectations, and how to lead a team effectively. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlight your ability to inspire others and maintain high standards, as this is crucial for the role. Be ready to discuss how you would handle specific situations, like resolving conflicts or motivating your team.
✨Demonstrate Customer Service Excellence
Since providing exceptional customer experience is a key part of the job, think of times when you've gone above and beyond for customers. Share these stories during the interview to illustrate your customer-service focus and enthusiasm for people, which will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the shop's operations, team dynamics, or future goals. This shows that you're not only interested in the position but also eager to contribute to the shop's success. It’s a great way to demonstrate your adaptability and willingness to bring new ideas to the table.
