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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment in the exciting world of sports betting.
- Benefits: Competitive pay, career growth opportunities, and full training provided.
- Why this job: Be a key player in a fast-paced shop and inspire your team.
- Qualifications: Leadership skills, great communication, and a passion for customer service.
- Other info: Perfect for those looking to grow in the retail and sports industry.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the shop team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better
- Stay focused on the results of the shop to help identify opportunities with the ability to get your team working to high standards together
- Responsible for providing outstanding customer experience for customers
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner
- Act as a brand ambassador including introducing customers to the multi-channel/digital journey
- Ensure the shop adheres to all operational procedures, including cash management and security procedures
- Adhere to social responsibility duties
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience. Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Edgley in Stockport employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Edgley in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This way, you can show how you fit in and what you can bring to the team. Plus, it’ll help you feel more confident when chatting with the interviewers.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you’d handle a tough customer or lead a team. This will help you articulate your thoughts clearly and show off your leadership skills.
✨Tip Number 3
Show your passion for the industry! When you’re in the interview, don’t just talk about your experience; share your enthusiasm for sports and betting. Let them know why you want to be part of their team and how you can contribute to the shop’s success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to highlight why you’d be a great fit for the Assistant Manager position.
We think you need these skills to ace Assistant Manager - Edgley in Stockport
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of customer satisfaction.
Communicate Clearly: We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and be concise while still getting your points across.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you've inspired others or resolved conflicts, as these stories will highlight your ability to lead from the front.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've delivered outstanding service in previous positions. Be ready to discuss how you would educate and guide your team to maintain high standards of customer experience, as this will show your commitment to the company's values.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Think about any suggestions you might have for enhancing shop operations or customer service. This proactive approach will demonstrate your problem-solving skills and your eagerness to contribute positively to the team.