At a Glance
- Tasks: Lead the shop team, manage operations, and deliver top-notch customer service.
- Company: Join a dynamic retail environment in the exciting world of sports betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; perfect for those looking to kickstart their career.
- Why this job: Be a key player in creating an amazing customer experience while leading a passionate team.
- Qualifications: Leadership skills, great communication, and a love for sports are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose: You will be responsible and accountable for the shop and the team in the absence of the Shop Manager by operating and running the shop and managing the shop team effectively. The day‑to‑day role includes assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role also encompasses opening and closing the business and managing all shop operations when the Shop Manager is not present.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop, including opening and closing the shop.
- Manage and guide the shop team.
- Follow cash management procedures.
- Manage and utilize the company Time and Attendance system, ensuring adherence from the team.
- Lead by example and drive the team to maintain shop presentation standards.
- Encourage colleagues to share ideas for improvement.
- Focus on shop results to identify opportunities and elevate team performance.
- Provide outstanding customer experience.
- Educate and guide the team to deliver excellent customer service.
- Accept bets as per procedure, accurately processing customer bets through multiple channels including betting terminals and EPOS in a timely manner.
- Act as a Brand Ambassador, introducing customers to multi‑channel/digital journeys.
- Ensure compliance with all operational, cash management, and security procedures.
- Adhere to Social Responsibility duties.
- Promote the company brand and maintain high performance standards across the team.
Knowledge, Skills and Experience
Essential Skills and Experience
- Confidence in leading and inspiring a team.
- Ability to build excellent working relationships with colleagues.
- Integrity and trust, serving as an excellent role model.
- Excellent communicator, able to provide clear guidance and feedback to team members and customers.
- Adaptability to different situations, leading from the front with new ideas.
- Problem‑solving and creative thinking.
- Energy and drive to continuously develop self and others.
- Customer‑service focus.
- Enthusiastic people person.
- Strong interest in the sporting industry and the confidence to build rapport with customers.
- Ambitious and driven to progress within the company.
- Commitment to promoting the company brand and achieving high performance standards.
Desirable Skills and Experience
- 1 year of Assistant Manager/Supervisor retail experience.
- Industry experience welcomed but not essential; full training will be provided to expand knowledge in sport and betting.
Retail Team Lead: Bets & Customer Experience employer: BOYLE Sports
As a Retail Team Lead in Mansfield, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of teamwork and innovation, encouraging you to lead by example while delivering exceptional customer experiences. With comprehensive training and opportunities for advancement, we are committed to helping you achieve your career aspirations in the exciting world of retail betting.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Lead: Bets & Customer Experience
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the brand and its values. This way, you can show how you fit in and share ideas that align with their goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience can help you lead a team and deliver top-notch customer service.
✨Tip Number 3
Be ready to showcase your leadership skills! Think of examples where you've inspired a team or solved a problem. This will help you stand out as someone who can manage the shop effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Team Lead: Bets & Customer Experience
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired and motivated others, especially in a retail environment. Share specific examples that demonstrate your ability to manage operations effectively.
Customer Service is Key:Since delivering excellent customer service is a big part of the role, don’t forget to mention your customer service experience. We love candidates who can show they understand what it takes to create a fantastic customer experience, so share any relevant stories!
Be Authentic:We appreciate authenticity! When writing your application, let your personality shine through. Be honest about your experiences and what drives you, especially your passion for the sporting industry. This will help us get to know the real you.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the Retail Team Lead position. Plus, it’s super easy!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Retail Team Lead. Familiarise yourself with the day-to-day operations, from managing the shop team to ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Think of examples where you've inspired or guided a team, especially in challenging situations. Highlight your ability to build relationships and motivate others, as this is crucial for success.
✨Demonstrate Customer Service Excellence
Prepare to talk about your approach to delivering outstanding customer experiences. Share specific instances where you've gone above and beyond for customers, and how you would educate your team to do the same. This will show that you align with the company's focus on customer service.
✨Be Ready to Discuss Problem-Solving
Think of examples where you've faced challenges in a retail environment and how you resolved them. Whether it's handling a difficult customer or improving shop presentation standards, demonstrating your problem-solving skills will set you apart as a candidate who can think on their feet.
