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- Tasks: Lead and manage retail betting shops, driving revenue and ensuring exceptional customer experiences.
- Company: BOYLE Sports, a leading international sports betting and gaming company.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunities for growth and collaboration with cross-functional teams.
- Why this job: Join a passionate team and make a real impact in the exciting world of sports betting.
- Qualifications: Experience in multi-site management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location: England (Luton, Northampton, Cambridge, Oxford areas)
Role Purpose: The Regional Manager will be responsible for leading and managing the daily operational performance of our retail betting shops across a specific allocated region. Key focus will be on driving revenue growth, ensuring regulatory compliance, and delivering exceptional customer experience whilst leading and motivating a team of shop managers and retail colleagues. You will provide a direct link between your region and Senior Management supporting the achievement of core business objectives.
Responsibilities:
- Effectively manage a portfolio of retail betting shops within your region to deliver on financial targets and key metrics on operational excellence and customer experience targets.
- Mentor, coach and support the development of Shop Managers to reach high performance and lead their teams effectively.
- Oversee and monitor the use of Shopworks and accuracy of rotas to ensure optimum hours targets are met.
- Deal with escalated customer queries efficiently to reach a satisfactory resolution.
- Engage shop teams on regional strategies to maximize profitability, manage costs and drive effective implementation of promotions and new product offerings.
- Ensure full regulatory compliance with Gambling Commission regulations, licensing objectives and company policies.
- Oversee the delivery of safe and responsible gambling practices in all retail locations.
- Analyse key performance data (KPIs) to make informed decisions on areas of improvement.
- Manage recruitment, onboarding, and succession planning within the region.
- Work closely with central cross‑functional teams (e.g. Compliance, Marketing, People, Risk) to embed ways of working and deliver operational efficiency.
- Adhere to all relevant company policies and procedures and be confident to deal with poor performance and take the appropriate action.
Qualifications:
- Previous multi‑site management experience ideally within betting, gaming, retail or hospitality sectors.
- Strong leadership and people management skills with a track record of developing high‑performing teams.
- Excellent understanding of regulatory compliance and safer gambling responsibilities.
- Commercial acumen with experience of managing budgets, financials, and the ability to analyse reports on business performance metrics.
- Excellent communication and stakeholder management skills.
- Full clean driving licence and flexibility as frequent travel will be required.
Regional Manager (Retail) employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Retail)
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and betting sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer experience and regulatory compliance. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've developed high-performing teams in the past. Use specific examples to demonstrate your ability to mentor and motivate others, which is key for a Regional Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Manager (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Manager role. Highlight your multi-site management experience and any relevant achievements in retail or betting sectors. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for customer experience and how you've driven revenue growth in previous positions. Let your personality shine through!
Showcase Leadership Skills: We’re looking for strong leaders! In your application, emphasise your experience in mentoring and developing high-performing teams. Share specific examples of how you’ve motivated others to achieve their best.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at BOYLE Sports!
How to prepare for a job interview at BOYLE Sports
✨Know Your Numbers
As a Regional Manager, you'll need to demonstrate your understanding of financial targets and key performance metrics. Brush up on relevant KPIs and be ready to discuss how you've driven revenue growth in previous roles. This shows you’re not just about managing people but also about achieving results.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and mentoring skills. Think about times when you've developed high-performing teams or resolved conflicts. This will help the interviewers see how you can motivate shop managers and retail colleagues to excel in their roles.
✨Understand Regulatory Compliance
Familiarise yourself with the Gambling Commission regulations and safer gambling practices. Be prepared to discuss how you've ensured compliance in past positions. This is crucial for the role, and showing your knowledge will set you apart from other candidates.
✨Engage with Company Culture
Research BOYLE Sports and its customer-first approach. Be ready to discuss how you can contribute to this culture and implement regional strategies that align with the company's mission. Showing that you understand and resonate with their values will make a strong impression.