At a Glance
- Tasks: Deliver outstanding customer service and assist in running the shop smoothly.
- Company: Join BoyleSports, a leading name in the retail betting industry.
- Benefits: Flexible hours, full training provided, and opportunities for career progression.
- Other info: No prior experience needed; we provide all the training you need to succeed.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Customer service focus, great communication skills, and a passion for sports.
The predicted salary is between 20000 - 24000 £ per year.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.
The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Job Title
Customer Service Assistant
Department
Retail
Reporting to
Shop Manager
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
- To introduce customers to our many in shop and online offerings/products.
- Knowledge, Skills And Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Boyle Sports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Omagh employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
