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- Tasks: Lead and manage retail betting shops, driving revenue and ensuring exceptional customer experiences.
- Company: Join BOYLE Sports, Ireland's largest independent bookmaker with a strong online and retail presence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Frequent travel required; be part of a company that sponsors major sporting events.
- Why this job: Make an impact in the exciting world of sports betting while leading a passionate team.
- Qualifications: Experience in multi-site management, strong leadership skills, and a knack for financial analysis.
The predicted salary is between 40000 - 50000 £ per year.
Location: England (Luton, Northampton, Cambridge, Oxford areas)
Role Purpose: The Regional Manager will be responsible for leading and managing the daily operational performance of our retail betting shops across a specific allocated region. Key focus will be on driving revenue growth, ensuring regulatory compliance, and delivering exceptional customer experience whilst leading and motivating a team of shop managers and retail colleagues. You will provide a direct link between your region and Senior Management supporting the achievement of core business objectives.
Responsibilities:
- Effectively manage a portfolio of retail betting shops within your region to deliver on financial targets and key metrics on operational excellence and customer experience targets.
- Mentor, coach and support the development of Shop Managers to reach high performance and lead their teams effectively.
- Oversee and monitor the use of Shopworks and accuracy of rotas to ensure optimum hours targets are met.
- Deal with escalated customer queries efficiently to reach a satisfactory resolution.
- Engage shop teams on regional strategies to maximize profitability, manage costs and drive effective implementation of promotions and new product offerings.
- Ensure full regulatory compliance with Gambling Commission regulations, licensing objectives and company policies.
- Oversee the delivery of safe and responsible gambling practices in all retail locations.
- Analyse key performance data (KPIs) to make informed decisions on areas of improvement.
- Manage recruitment, onboarding, and succession planning within the region.
- Work closely with central cross‑functional teams (e.g. Compliance, Marketing, People, Risk) to embed ways of working and deliver operational efficiency.
- Adhere to all relevant company policies and procedures and be confident to deal with poor performance and take the appropriate action.
Qualifications:
- Previous multi‑site management experience ideally within betting, gaming, retail or hospitality sectors.
- Strong leadership and people management skills with a track record of developing high‑performing teams.
- Excellent understanding of regulatory compliance and safer gambling responsibilities.
- Commercial acumen with experience of managing budgets, financials, and the ability to analyse reports on business performance metrics.
- Excellent communication and stakeholder management skills.
- Full clean driving licence and flexibility as frequent travel will be required.
Company: BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family‑owned firm has grown to become Ireland’s largest and most successful independently‑owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world‑class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action.
Regional Manager (Retail) in Northampton employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Retail) in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail and betting sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for the Regional Manager role.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and driven performance in previous roles. Highlight your ability to mentor and develop others, as this is key for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional Manager (Retail) in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Regional Manager role. Highlight your multi-site management experience and any achievements in driving revenue growth or improving customer experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed budgets, or ensured regulatory compliance in previous positions.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you've successfully mentored and developed high-performing teams. We want to see how you can motivate others to achieve their best.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at BOYLE Sports
✨Know Your Numbers
As a Regional Manager, you'll need to demonstrate your understanding of financial targets and KPIs. Brush up on relevant metrics and be ready to discuss how you've driven revenue growth in previous roles. This shows you’re not just a people manager but also someone who can make data-driven decisions.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and mentoring skills. Think about times when you’ve successfully developed high-performing teams or resolved conflicts. This will help the interviewers see how you can motivate shop managers and retail colleagues to achieve their best.
✨Understand Regulatory Compliance
Familiarise yourself with the Gambling Commission regulations and safer gambling practices. Be prepared to discuss how you’ve ensured compliance in past roles. This is crucial for the role, and showing your knowledge will set you apart from other candidates.
✨Engage with Company Culture
Research BOYLE Sports and its customer-first approach. Be ready to discuss how you can contribute to this culture and enhance the customer experience in your region. Showing that you align with their values will demonstrate your commitment to the role.