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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Newport Pagnell.
- Benefits: Competitive pay, career growth opportunities, and full training provided.
- Other info: Perfect for those looking to kickstart their career in retail management.
- Why this job: Be a key player in a fun, fast-paced retail setting with a focus on sports.
- Qualifications: Leadership skills, great communication, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Newport Pagnell
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards
- Being a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better
- Staying focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accepting bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in a timely manner.
- Acting as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensuring the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhering to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Newport Pagnell in Milton Keynes employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Newport Pagnell in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter and ready to take on the challenge of being an Assistant Manager.
We think you need these skills to ace Assistant Manager - Newport Pagnell in Milton Keynes
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you're the right fit for our team!
Communicate Clearly: We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and be concise while still showcasing your personality.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how you can support the Shop Manager and lead the team effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading a team. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since delivering outstanding customer service is a key part of the job, come ready with examples of how you've provided excellent service in the past. Discuss how you would educate and guide your team to ensure customers have a great experience.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think creatively to overcome challenges. Show that you're adaptable and can lead from the front when new ideas are needed.