At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment in Milton Keynes with a focus on teamwork.
- Benefits: Competitive pay, career progression, and full training provided.
- Other info: Great opportunity for growth and development in the retail industry.
- Why this job: Join a vibrant team and make a real impact in the retail world.
- Qualifications: Leadership skills, customer service focus, and a passion for sports.
The predicted salary is between 24000 - 36000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team.
- Opening and closing the shop.
- Managing and guiding the Shop Team.
- Cash management procedures.
- Managing and utilising the company Time and Attendance system while ensuring adherence from the Shop Team.
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the shop to help identify opportunities with the ability to get your team working to high standards together.
- Providing outstanding customer experience for customers.
- Educating and guiding your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused to get your team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Milton Keynes employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Being able to share these stories will demonstrate your ability to inspire and manage others effectively.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Assistant Manager - Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service experience, as these are key for the Assistant Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the role. Share specific examples of how you've led a team or improved customer service in previous positions.
Show Your Passion:Let your enthusiasm for the retail and sporting industry shine through in your application. We love candidates who are genuinely excited about the role and the company!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed or inspired others in previous roles. Think about times when you’ve had to step up, lead from the front, or resolve conflicts. This will highlight your ability to motivate and guide a team effectively.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service, as providing an outstanding experience is crucial. Prepare specific examples of how you've handled difficult customers or improved service standards in the past. This will showcase your problem-solving skills and customer-focused mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the shop's operations or team dynamics. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your interest in continuous improvement and collaboration.
