At a Glance
- Tasks: Lead the shop team and ensure excellent customer service in the absence of the Shop Manager.
- Company: Join a dynamic retail environment with a focus on sports and customer engagement.
- Benefits: Competitive pay, career progression opportunities, and comprehensive training provided.
- Other info: Ideal for those looking to grow in the retail industry with a supportive team.
- Why this job: Be a key player in a vibrant team and make a real impact on customer experiences.
- Qualifications: Confident leadership skills and a passion for customer service are essential.
The predicted salary is between 24000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the shop, managing the team effectively. Responsibilities include opening and closing the business, accepting and paying out bets, ensuring high standards and delivering excellent customer service.
Key Responsibilities
- Support the Shop Manager with day‑to‑day running of the shop and team.
- Lead the operation and team in the absence of the Shop Manager, including opening and closing the shop, managing cash, and maintaining shop presentation.
- Guide the team in cash management procedures and attendance system usage.
- Encourage communication and idea sharing among colleagues.
- Identify opportunities to improve shop results and drive high standards.
- Provide outstanding customer experience and educate team to deliver excellent service.
- Accept bets accurately through multiple channels, including betting terminals and EPOS.
- Act as Brand Ambassador, introducing customers to the multi‑channel/digital journey.
- Ensure adherence to operational and security procedures.
- Fulfill Social Responsibility duties.
Essential Skills and Experience
- Confident leader capable of inspiring and building relationships with colleagues.
- Operate with trust, integrity and serve as an excellent role model.
- Excellent communicator, providing clear guidance and feedback.
- Adaptable, leading from the front with new ideas.
- Strong problem‑solving and creative thinking.
- Energetic drive to develop self and others.
- Customer service focused.
- Enthusiastic people person.
- Keen interest in sporting industry/events, confident building rapport with customers.
- Ambitious and driven to progress within the company.
- Results focus, promoting the company brand.
Desirable Skills and Experience
- 1+ year Assistant Manager/Supervisor Retail experience.
- Industry experience welcomed, though full training will be provided.
Assistant Manager - Chadderton in Manchester employer: BOYLE Sports
As an Assistant Manager in Chadderton, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of teamwork and open communication, ensuring that every team member feels valued and empowered to contribute ideas. With comprehensive training and opportunities for career advancement, we are committed to providing a rewarding experience for those passionate about delivering exceptional customer service in the exciting sporting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Chadderton in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like BOYLE Sports, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like BOYLE Sports!
We think you need these skills to ace Assistant Manager - Chadderton in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at BOYLE Sports, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at BOYLE Sports and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show BOYLE Sports that you’re ready to jump in and contribute right away!
How to prepare for a job interview at BOYLE Sports
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
