At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, career progression, and full training provided.
- Other info: Great opportunity for growth in a fun, fast-paced setting.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Maidstone
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop.
- Managing and guiding the Shop Team.
- Cash management procedures.
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team.
- Leading by example and driving the team to keep and maintain shop presentation standards.
- Being a clear communicator by actively encouraging colleagues to share ideas on how things can be improved.
- Staying focused on the results of the shop to identify opportunities for the team to work to high standards together.
- Providing an outstanding customer experience for customers.
- Educating and guiding the team to deliver excellent customer service.
- Accepting bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in‑shop transactions via the EPOS system in a timely manner.
- Acting as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
- Ensuring the shop adheres to all operational procedures, including cash management and security procedures.
- Adhering to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communication skills with the ability to provide clear guidance and feedback to others (team members and customers).
- Adaptability to different situations and the ability to bring new ideas forward.
- Problem solving and creative thinking.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- Keen interest in the sporting industry/events and ability to build rapport with customers.
- Ambitious and driven to progress within the company.
- Promotion of the company brand and a results focus to get the team working to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training is provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Maidstone employer: BOYLE Sports
As an Assistant Manager in Maidstone, you will thrive in a dynamic retail environment that prioritises employee growth and development. Our supportive work culture fosters teamwork and encourages innovative ideas, ensuring that every team member feels valued and empowered to deliver exceptional customer service. With comprehensive training and clear pathways for career advancement, we offer a rewarding opportunity for those passionate about the sporting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Remember, this role is all about creating a great experience for customers, so let that shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Manager - Maidstone
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and guide others, especially in a retail environment like ours.
Be Customer-Focused:Since customer service is key for us, share examples of how you've provided excellent service in the past. This will show us that you understand the importance of creating a great experience for our customers.
Communicate Clearly:Use clear and concise language in your application. We appreciate good communication skills, so make sure your writing reflects that. It’s also a chance to show us your personality!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role and its responsibilities. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you inspired others or resolved conflicts, as these stories will demonstrate your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service, as providing an outstanding experience is crucial. Prepare examples of how you've handled difficult customers or improved service standards in previous roles. This will highlight your customer-focused mindset and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the shop's goals, team dynamics, or training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
