At a Glance
- Tasks: Deliver outstanding customer service and assist in shop operations.
- Company: Join a leading retail brand with a focus on teamwork and customer experience.
- Benefits: Flexible weekend hours, training opportunities, and a fun work environment.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of an exciting team and develop your skills in a dynamic retail setting.
- Qualifications: Customer service skills and a passion for sports are essential.
The predicted salary is between 20000 - 25000 £ per year.
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
- To introduce customers to our many in shop and online offerings/products.
Knowledge, Skills And Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Customer Service Assistant - Magherafelt (Weekend Work) employer: BOYLE Sports
At BoyleSports, we pride ourselves on being an excellent employer, offering a vibrant work culture in Magherafelt that fosters teamwork and personal growth. Our commitment to employee development is evident through comprehensive training programmes and opportunities for advancement within the retail sector, all while ensuring a supportive environment where customer service excellence is at the forefront of our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Magherafelt (Weekend Work)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an outstanding customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Assistant - Magherafelt (Weekend Work)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Assistant. Familiarise yourself with the day-to-day tasks, like managing shop operations and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, think of specific examples from your past where you've excelled in customer service. Be ready to discuss how you handled difficult situations or went above and beyond for a customer. This will demonstrate your suitability for the position.
✨Demonstrate Team Spirit
The job requires working closely with a team, so be prepared to talk about your experience in collaborative environments. Share stories that highlight your ability to work well with others, adapt to different roles, and support your colleagues, especially in a fast-paced setting.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
