At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and career progression.
- Other info: Full training provided; perfect for those looking to grow in retail.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for opening and closing the shop, managing and guiding the Shop Team, cash management procedures, and managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team.
- Lead by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educate and guide your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused, getting your team working to a high standard together.
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Leicester Narborough Road employer: BOYLE Sports
As an Assistant Manager at our Leicester Narborough Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer a supportive work culture that encourages personal growth and development, with opportunities to advance your career within the company. Join us to be part of a vibrant team where your contributions are valued, and enjoy the unique advantage of working in a community-focused setting that celebrates the sporting industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Leicester Narborough Road
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Leicester Narborough Road!
We think you need these skills to ace Assistant Manager - Leicester Narborough Road
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused:Since customer service is key for us, share examples of how you've provided outstanding service in the past. This will show us that you understand the importance of creating a great experience for our customers.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background to our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Assistant Manager role. Familiarise yourself with the key responsibilities, like managing the shop team and ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you inspired others or improved team performance, as these stories will resonate well with the interviewers.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role, so come ready to share your experiences in delivering outstanding service. Think of specific instances where you went above and beyond for a customer, and be ready to explain how you would educate and guide your team to do the same.
✨Be Ready to Discuss Problem-Solving
In retail, challenges can arise at any moment. Prepare to talk about how you've tackled problems in the past, especially in a fast-paced environment. Highlight your ability to think creatively and adapt to different situations, as this will demonstrate your readiness to lead from the front.
