At a Glance
- Tasks: Lead the shop team, manage operations, and ensure excellent customer service.
- Company: Join a dynamic retail environment focused on sports and betting.
- Benefits: Enjoy opportunities for growth, training, and a vibrant team culture.
- Other info: Full training provided to help you excel in the role.
- Why this job: Be a key player in a fun, fast-paced setting with a passion for sports.
- Qualifications: No experience needed; just bring your enthusiasm and leadership skills!
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Dunstable
Role Purpose And Key Responsibilities
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and drive your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Assistant Manager - Dunstable employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Dunstable
✨Tip Number 1
Familiarise yourself with the retail environment and customer service expectations. Understanding the dynamics of a shop setting, especially in the betting industry, will help you demonstrate your readiness to manage operations effectively.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Be ready to discuss specific situations where you inspired others or improved team performance.
✨Tip Number 3
Research the company’s values and mission. Being able to articulate how your personal values align with those of the company can set you apart as a candidate who is genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss your problem-solving abilities. Think of scenarios where you've had to think on your feet or creatively resolve issues, as this role requires adaptability and quick thinking in a fast-paced environment.
We think you need these skills to ace Assistant Manager - Dunstable
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Assistant Manager role. Emphasise your leadership abilities, customer service experience, and any previous retail management roles.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the retail industry and your understanding of the responsibilities outlined in the job description. Mention specific examples of how you've successfully led a team or improved customer service in past roles.
Highlight Relevant Skills:In your application, focus on key skills such as communication, problem-solving, and adaptability. Provide examples of how you've demonstrated these skills in previous positions, especially in a retail or customer-facing environment.
Show Enthusiasm for the Brand:Express your enthusiasm for the company and its brand in your application. Mention any personal interest in sports or betting, and how this aligns with the company's values and mission.
How to prepare for a job interview at BOYLE Sports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed or motivated a team in the past, even if it's from a different context.
✨Emphasise Customer Service Experience
This role requires a strong focus on customer service. Be ready to discuss specific instances where you've provided excellent service or resolved customer issues effectively.
✨Demonstrate Adaptability
The job involves managing various situations and leading from the front. Share experiences that highlight your adaptability and problem-solving skills, especially in fast-paced environments.
✨Know the Brand and Industry
Familiarise yourself with the company’s brand and the sporting industry. Showing genuine interest and knowledge about the company will set you apart and demonstrate your enthusiasm for the role.
