At a Glance
- Tasks: Deliver exceptional customer service and assist in the smooth running of the shop.
- Company: Join a leading retail brand with a focus on teamwork and customer satisfaction.
- Benefits: Flexible hours, training opportunities, and a chance to grow within the company.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Customer service skills and a passion for sports are essential.
The predicted salary is between 18900 - 23100 £ per year.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.
The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
- Job Title
- Customer Service Assistant
- Department
- Retail
- Reporting to
- Shop Manager
- Location
- Dungannon
- Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach.
The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service.
The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
- To introduce customers to our many in shop and online offerings/products.
- Knowledge, Skills And Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Boyle Sports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Dungannon employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BOYLE Sports. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BOYLE Sports before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant - Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BOYLE Sports:Your cover letter is your chance to shine! Tell us why you want to work at BOYLE Sports specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BOYLE Sports!
How to prepare for a job interview at BOYLE Sports
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
