At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Daventry with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; no prior industry experience required.
- Why this job: Be a key player in a fun, fast-paced setting while inspiring your team.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- opening and closing the shop
- managing and guiding the Shop Team
- cash management procedures
- managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team
- leading by example and driving your team to keep and maintain shop presentation standards
- being a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved
- staying focused on the results of the Shop to help identify opportunities
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others.
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results focused.
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided.
Assistant Manager - Daventry employer: BOYLE Sports
As an Assistant Manager in Daventry, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of teamwork and open communication, ensuring that every team member feels valued and empowered to contribute ideas for improvement. With comprehensive training provided and opportunities for career advancement, we are committed to helping you achieve your professional goals while delivering exceptional customer service in the exciting world of sports and betting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Daventry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re up for the challenge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a great way to remind them of your enthusiasm for the role and keep you fresh in their minds. Plus, it shows you’re professional and courteous!
We think you need these skills to ace Assistant Manager - Daventry
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused:Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you're the right fit for our team!
Communicate Clearly:Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to express your ideas on how to improve shop operations. We love fresh perspectives!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your readiness to step in for the Shop Manager.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading a team. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since providing outstanding customer service is key, come ready with examples of how you've gone above and beyond for customers in previous roles. Discuss how you would educate and motivate your team to deliver the same level of service.
✨Bring Ideas to the Table
Think about ways to improve shop operations or enhance customer experience. During the interview, share these ideas to show your proactive approach and adaptability. This will demonstrate your commitment to driving results and maintaining high standards.
