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- Tasks: Deliver outstanding customer service and assist in running the shop smoothly.
- Company: Join BoyleSports, a leading name in the retail betting industry.
- Benefits: Flexible hours, full training provided, and opportunities for career progression.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Customer service focus, strong numeracy skills, and a passion for sports.
- Other info: Great opportunity to step up and manage shop operations occasionally.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Magherafelt
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills And Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Magherafelt employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Magherafelt
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and your ability to work under pressure, as these are key for the Customer Service Assistant role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant - Magherafelt
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can demonstrate how they fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at BOYLE Sports
✨Know the Company Inside Out
Before your interview, take some time to research BoyleSports. Understand their values, mission, and what sets them apart in the retail betting industry. This knowledge will help you answer questions confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing outstanding customer service, think of specific examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain a friendly, helpful attitude under pressure.
✨Demonstrate Team Spirit
BoyleSports values teamwork, so be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and highlight your ability to adapt and support your colleagues when needed.
✨Prepare for Practical Scenarios
You might be asked to handle hypothetical situations during the interview, such as managing cash or dealing with a dissatisfied customer. Practice your responses to these scenarios, focusing on your problem-solving skills and how you would ensure a smooth operation in the shop.
