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For Companies At a Glance
- Tasks: Provide outstanding customer service and assist in shop operations.
- Company: Join BOYLE Sports, a leading name in the gambling industry.
- Benefits: Enjoy full training, flexible hours, and opportunities for career progression.
- Why this job: Be part of a dynamic team and enhance your skills in a fast-paced environment.
- Qualifications: Customer service focus, strong numeracy skills, and a passion for sports.
- Other info: No prior experience needed; we provide comprehensive training.
The predicted salary is between 20000 - 30000 £ per year.
Join to apply for the Customer Service Assistant – Cookstown role at BOYLE Sports.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, on occasion, you may be required to manage the operations of the shop.
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast‑paced retail environment whilst undertaking training/on‑the‑job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including but not limited to betting terminals and in‑shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador, introducing customers to the multi‑channel/digital journey.
- Work under pressure, remain calm and constantly look for ways to improve yourself and the shop.
- Maintain shop presentation standards to a high quality throughout the working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
- Introduce customers to our many in‑shop and online offerings/products.
Knowledge, Skills and Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexible as the business operates 7 days a week
- Adaptable to shop environment
- Great attention to detail and strong numeracy skills
- Enthusiastic people person who can work on own initiative and as part of a team
- Keen interest in the sporting industry/events and confident building rapport and relationships with customers
- Ambitious and driven to progress within the company
- Promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Organised, reliable and dependable
- Proven good cash handling approach
Desirable Skills and Experience
- Industry/retail experience is welcomed but not essential as full training is provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Other
Industries
- Gambling Facilities and Casinos
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Customer Service Assistant - Cookstown employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Cookstown
✨Tip Number 1
Familiarise yourself with the betting industry and BoyleSports specifically. Understanding their services, promotions, and customer engagement strategies will help you stand out during any discussions or interviews.
✨Tip Number 2
Practice your customer service skills in a fast-paced environment. Since this role requires handling customers efficiently, consider volunteering or working in similar retail settings to gain relevant experience.
✨Tip Number 3
Showcase your ability to work as part of a team. During any interactions, emphasise your collaborative spirit and how you can contribute positively to the shop's atmosphere and operations.
✨Tip Number 4
Be prepared to discuss how you handle pressure and maintain high standards. Think of examples from past experiences where you successfully managed stressful situations while ensuring excellent service.
We think you need these skills to ace Customer Service Assistant - Cookstown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to work in a fast-paced environment and any previous roles where you provided excellent customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at BoyleSports and how your skills align with their requirements.
Highlight Relevant Skills: In your application, focus on essential skills such as attention to detail, strong numeracy skills, and your ability to work as part of a team. Provide examples of how you've demonstrated these skills in past experiences.
Show Your Passion: Express your interest in the sporting industry and your eagerness to learn more about betting and customer service. This will help you stand out as a candidate who is genuinely invested in the role.
How to prepare for a job interview at BOYLE Sports
✨Show Your Customer Service Skills
Since the role focuses heavily on providing an outstanding customer experience, be prepared to share examples of how you've successfully handled customer interactions in the past. Highlight your friendly and helpful approach.
✨Demonstrate Teamwork
This position requires working closely with the Shop Manager and team. Be ready to discuss your experiences working in a team environment and how you contribute to a positive team dynamic.
✨Know the Company and Industry
Familiarise yourself with BoyleSports and the betting industry. Showing that you have a keen interest in sports and understanding of the business will set you apart from other candidates.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as managing cash or dealing with difficult customers. Think through your responses in advance to demonstrate your problem-solving skills and ability to remain calm under pressure.
