At a Glance
- Tasks: Assist in running the shop, providing top-notch customer service and managing daily operations.
- Company: Join BOYLE Sports, a leading name in the betting industry with a vibrant team culture.
- Benefits: Flexible hours, full training provided, and opportunities for career progression.
- Other info: No prior experience needed; we provide all the training you need to succeed.
- Why this job: Be part of an exciting environment where you can grow and make a difference every day.
- Qualifications: Customer service skills, adaptability, and a passion for sports are essential.
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Job Title
Customer Service Assistant
Department
Retail
Reporting to
Shop Manager
Location
Coalisland
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
- Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
-
- Opening and closing the shop
- Managing and guiding the shop team
- Cash management procedures
- You will have the opportunity to manage on occasion which will lead to further development opportunities.
- Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
- Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
- Keeping and maintaining shop presentation standards to a high quality throughout your working day.
- Ensure that all procedures (safety, compliance and shop operations) are always followed.
- Passionate about working within a team environment.
- Adhere to Social Responsibility duties.
- To introduce customers to our many in shop and online offerings/products.
Knowledge, Skills And Experience
Essential Skills and Experience
- Customer service focused
- Operate with trust and integrity
- Flexibility as business operates 7 days a week
- Be adaptable to shop environment
- Great attention to detail and strong numeracy skills
- An enthusiastic people person who can work on own initiative and as part of a team
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused
- Excellent communication skills
- Problem solve and think creatively
- Be organised, reliable and dependable
- A proven good cash handing approach
Desirable Skills and Experience
- Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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Customer Service Assistant - Coalisland in Dungannon employer: BOYLE Sports
As an Assistant Manager at our Hull Hessle Road location, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. We offer comprehensive training and development opportunities to help you grow your career while fostering a supportive work culture that values communication and innovation. Join us to be part of a brand that champions excellence and encourages you to lead with integrity and enthusiasm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Coalisland in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BoyleSports. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and your ability to work under pressure, as these are key for the Customer Service Assistant role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at BoyleSports.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Assistant - Coalisland in Dungannon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your friendly and helpful approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Assistant role. Mention how your skills align with the responsibilities listed in the job description, especially around cash management and shop operations.
Be Enthusiastic About Sports:Since this role is in the sporting industry, let your passion for sports shine through in your application. Whether it’s your favourite teams or events, showing your enthusiasm can set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities, like cash management and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your ability to connect with customers and work well in a team.
✨Demonstrate Your Adaptability
The job requires flexibility and the ability to work under pressure. Be ready to discuss times when you've had to adapt quickly to changing circumstances or manage multiple tasks at once. Highlighting your organisational skills and reliability will show that you're a dependable candidate for the fast-paced environment.
✨Express Your Passion for Sports
As a Customer Service Assistant at BoyleSports, having a keen interest in sports is essential. Share your enthusiasm for sporting events and how it drives your desire to work in this industry. This will not only make you more relatable but also show that you're invested in promoting the company brand.
