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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Cardiff with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be a key player in a fun, fast-paced setting while inspiring your team.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Full training provided; no prior industry experience needed!
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day while accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to maintain shop presentation standards
- Be a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together
- Provide outstanding customer experience for customers
- Educate and guide your team to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels, including betting terminals and in-shop transactions through the EPOS System in a timely manner
- Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures
- Adhere to Social Responsibility duties
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused, get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Assistant Manager - Cardiff Clifton Street employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Cardiff Clifton Street
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping up in the absence of the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Think about specific situations where you went above and beyond for a customer – this will really impress them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager - Cardiff Clifton Street
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and managed operations effectively, especially in a retail environment.
Be Customer-Focused: Since customer service is key for this role, share examples of how you've provided outstanding service in the past. We love seeing candidates who genuinely care about creating great experiences for customers!
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to show your personality! We appreciate applicants who can express their ideas well.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since you'll be leading the team in the absence of the Shop Manager, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully managed a team or resolved conflicts in the past. This will give the interviewer confidence in your ability to inspire and guide others.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've provided outstanding service in previous positions. Think of specific instances where you went above and beyond for a customer, and be prepared to explain how you would ensure a great experience for customers in the shop.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Come prepared with suggestions on how you could enhance shop operations or customer experience. This shows that you're proactive and committed to driving results, which is exactly what they’re looking for.
