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- Tasks: Lead and manage retail betting shops, driving revenue and ensuring exceptional customer experiences.
- Company: Join BOYLE Sports, Ireland's largest independent bookmaker with a vibrant culture.
- Benefits: Competitive salary, career development, and the chance to work in a dynamic environment.
- Other info: Frequent travel required; great opportunity for career growth in a thriving industry.
- Why this job: Make an impact in the exciting world of sports betting while leading a passionate team.
- Qualifications: Experience in multi-site management and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Location: England (Luton, Northampton, Cambridge, Oxford areas)
Role Purpose: The Regional Manager will be responsible for leading and managing the daily operational performance of our retail betting shops across a specific allocated region. Key focus will be on driving revenue growth, ensuring regulatory compliance, and delivering exceptional customer experience whilst leading and motivating a team of shop managers and retail colleagues. You will provide a direct link between your region and Senior Management supporting the achievement of core business objectives.
Responsibilities:
- Effectively manage a portfolio of retail betting shops within your region to deliver on financial targets and key metrics on operational excellence and customer experience targets.
- Mentor, coach and support the development of Shop Managers to reach high performance and lead their teams effectively.
- Oversee and monitor the use of Shopworks and accuracy of rotas to ensure optimum hours targets are met.
- Deal with escalated customer queries efficiently to reach a satisfactory resolution.
- Engage shop teams on regional strategies to maximize profitability, manage costs and drive effective implementation of promotions and new product offerings.
- Ensure full regulatory compliance with Gambling Commission regulations, licensing objectives and company policies.
- Oversee the delivery of safe and responsible gambling practices in all retail locations.
- Analyse key performance data (KPIs) to make informed decisions on areas of improvement.
- Manage recruitment, onboarding, and succession planning within the region.
- Work closely with central cross‑functional teams (e.g. Compliance, Marketing, People, Risk) to embed ways of working and deliver operational efficiency.
- Adhere to all relevant company policies and procedures and be confident to deal with poor performance and take the appropriate action.
Qualifications:
- Previous multi‑site management experience ideally within betting, gaming, retail or hospitality sectors.
- Strong leadership and people management skills with a track record of developing high‑performing teams.
- Excellent understanding of regulatory compliance and safer gambling responsibilities.
- Commercial acumen with experience of managing budgets, financials, and the ability to analyse reports on business performance metrics.
- Excellent communication and stakeholder management skills.
- Full clean driving licence and flexibility as frequent travel will be required.
Company: BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family‑owned firm has grown to become Ireland’s largest and most successful independently‑owned bookmaker and has over 390 shops across Ireland and the UK. Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar. BOYLE Sports offers a world‑class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action.
Regional Manager (Retail) in Cambridge employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager (Retail) in Cambridge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that Regional Manager gig.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've developed high-performing teams. They want to see that you can motivate and mentor others to achieve great results.
✨Tip Number 3
Be ready to discuss compliance! Brush up on your knowledge of regulatory requirements in the betting and gaming sector. Employers will appreciate your understanding of safer gambling practices and how you can ensure their shops operate within the law.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows you're genuinely interested in joining our team at BOYLE Sports.
We think you need these skills to ace Regional Manager (Retail) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Manager role. Highlight your multi-site management experience and any relevant achievements in retail or betting sectors. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for customer experience and how you've driven revenue growth in previous positions. Let your personality shine through!
Showcase Leadership Skills: As a Regional Manager, you'll be leading teams, so make sure to highlight your leadership and mentoring experiences. We love to see examples of how you've developed high-performing teams in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know Your Numbers
As a Regional Manager, you'll need to demonstrate your understanding of financial targets and KPIs. Brush up on the key metrics relevant to retail betting shops and be ready to discuss how you've driven revenue growth in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in mentoring and developing high-performing teams. Think about specific situations where you’ve successfully motivated shop managers or resolved conflicts within your team.
✨Understand Regulatory Compliance
Familiarise yourself with the Gambling Commission regulations and company policies. Be prepared to discuss how you’ve ensured compliance in past roles and how you would implement safe gambling practices across your region.
✨Engage with the Company Culture
Research BOYLE Sports and their customer-first approach. Be ready to share how you can contribute to their mission and values, especially in terms of enhancing customer experience and driving effective promotions.