At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Flexible part-time hours, training provided, and opportunities for career progression.
- Other info: Great opportunity to grow within a supportive team and learn about the sports industry.
- Why this job: Be a key player in a fun, fast-paced setting while developing your leadership skills.
- Qualifications: Leadership skills and a passion for customer service; retail experience is a plus.
The predicted salary is between 24960 - 30000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Studley
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team.
- Opening and closing the shop.
- Managing and guiding the Shop Team.
- Cash management procedures.
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team.
- Leading by example and driving the team to keep and maintain shop presentation standards.
- Be a clear communicator by encouraging colleagues to share improvement ideas.
- Stay focused on the results of the Shop to identify opportunities and lead the team to high standards.
- Providing outstanding customer experience.
- Educating and guiding the team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions via the EPOS system in a timely manner.
- Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures including cash management and security procedures.
- Adhere to Social Responsibility duties.
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations and lead from the front with new ideas.
- Ability to problem-solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results focused, getting your team to a high standard together.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential; full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Studley - Part Time in Calne employer: BOYLE Sports
As an Assistant Manager in Studley, you will thrive in a dynamic retail environment that prioritises teamwork and exceptional customer service. Our company fosters a supportive work culture where your leadership skills can shine, offering opportunities for personal and professional growth while being part of a passionate team dedicated to delivering outstanding experiences. With comprehensive training and a focus on career progression, we ensure that every employee feels valued and empowered to succeed.
