At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; perfect for those looking to kickstart their career.
- Why this job: Be a key player in a fun, fast-paced setting while developing leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Erdington The Green
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team.
- Opening and closing the shop.
- Managing and guiding the Shop Team.
- Cash management procedures.
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team.
- Leading by example and driving the team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Providing outstanding customer experience for customers.
- Educating and guiding your team to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions through the EPOS System in a timely manner.
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience – Essential
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and confidence to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results focused, getting your team working to a high standard together.
Knowledge, Skills and Experience – Desirable
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential; full training will be provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Erdington The Green in Birmingham employer: BOYLE Sports
As an Assistant Manager at Erdington The Green, you will thrive in a dynamic retail environment that prioritises teamwork and customer satisfaction. Our company fosters a supportive work culture where your leadership skills can shine, offering ample opportunities for personal and professional growth. With comprehensive training and a commitment to excellence, we ensure that our employees are well-equipped to succeed and advance within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Erdington The Green in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Remember, this role is all about creating a great experience for customers, so let your passion shine through.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Assistant Manager - Erdington The Green in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous retail or management experience, especially if you've led a team before. We want to see how you can bring your unique flair to our shop!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Assistant Manager role. Share specific examples of how you've successfully managed teams or improved customer service in the past. Let us know why you're excited about joining our team!
Show Off Your Customer Service Skills:Since delivering excellent customer service is key, make sure to mention any relevant experiences where you've gone above and beyond for customers. We love candidates who can demonstrate their passion for creating outstanding customer experiences!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our team at Erdington The Green!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you've inspired others or resolved conflicts, as these experiences will highlight your ability to lead from the front.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've delivered outstanding service in previous positions. Be ready to discuss how you would educate and guide your team to maintain high standards of customer experience, as this will show your commitment to the company's values.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Think of a few suggestions you could bring to the table during your interview. This shows that you're proactive and willing to contribute to the shop's success, which is exactly what they’re looking for!
