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- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment in Acocks Green, Birmingham.
- Benefits: Competitive pay, career growth, and full training provided.
- Other info: Exciting opportunities in the sporting industry await!
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilising the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer service focused.
- An enthusiastic people person.
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- To promote the company brand and be results focused, getting your team working to a high standard together.
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Acocks Green in Birmingham employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Acocks Green in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping up in the absence of the Shop Manager, think of examples where you've successfully led a team or handled a tough situation. Share these stories during your chat to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've gone above and beyond for customers in the past. This role is all about delivering an outstanding experience, so let them know you’re passionate about it!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Assistant Manager - Acocks Green in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you're the right fit for our team!
Communicate Clearly: We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and be concise while still showcasing your personality.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the key tasks like managing the shop team, cash management, and delivering excellent customer service. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since this role requires leading a team, be prepared to share examples of how you've successfully managed or inspired others in previous positions. Think about times when you’ve motivated your team or improved shop standards. This will highlight your ability to lead from the front and build strong relationships with colleagues.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently during the interview. Be ready to discuss how you would encourage your team to share ideas and improve operations. This shows that you value collaboration and are focused on achieving results together.
✨Demonstrate Your Customer Service Focus
As an Assistant Manager, providing outstanding customer experience is crucial. Prepare to discuss your approach to customer service and any relevant experiences where you went above and beyond for customers. This will illustrate your commitment to maintaining high standards and being a brand ambassador for the company.