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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment in Banbury with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be a key player in a vibrant team and make a real impact every day.
- Qualifications: Leadership skills, customer service focus, and a passion for sports.
- Other info: Full training provided; perfect for those looking to kickstart their career.
The predicted salary is between 30000 - 42000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the shop and managing the shop team effectively. The day‑to‑day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses opening and closing the business and, in the absence of the Shop Manager, you will manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team.
- Opening and closing the shop.
- Managing and guiding the shop team.
- Cash management procedures.
- Managing and utilizing the company time and attendance system whilst ensuring adherence from the shop team.
- Leading by example and driving the team to maintain shop presentation standards.
- Being a clear communicator by encouraging colleagues to share ideas for improvement.
- Staying focused on shop results to identify opportunities and help the team work to high standards.
- Providing an outstanding customer experience.
- Educating and guiding the team to deliver excellent customer service.
- Accepting bets as per procedure, accurately taking and processing bets through multiple channels including betting terminals and in‑shop transactions via the EPOS system in a timely manner.
- Acting as a brand ambassador by introducing customers to the multi‑channel/digital journey.
- Ensuring the shop adheres to all operational, cash management, and security procedures.
- Adhering to social responsibility duties.
Knowledge, Skills and Experience – Essential
- Ability to confidently lead a team and inspire others.
- Ability to build excellent working relationships with colleagues.
- Operate with trust and integrity and be an excellent role model for others.
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers).
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward.
- Ability to problem‑solve and think creatively.
- Energy and drive to constantly develop yourself and others.
- Customer‑service focused.
- An enthusiastic people person.
- A keen interest in the sporting industry/events and confidence to build rapport and relationships with customers.
- Ambitious and driven to progress within the company.
- Promote the company brand and be results focused, getting the team working to a high standard together.
Desirable Skills and Experience
- 1 year of Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Banbury employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Banbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to demonstrate your ability to inspire and guide others.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about the team dynamics, shop goals, and how they measure success. This not only gives you valuable insights but also shows that you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. We can’t wait to see your application!
We think you need these skills to ace Assistant Manager - Banbury
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you've inspired others and managed operations effectively, especially in a retail environment.
Be Customer-Focused: Since providing an outstanding customer experience is key, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are passionate about service!
Communicate Clearly: Your written application should reflect your communication skills. Use clear and concise language, and don’t hesitate to show your personality! We appreciate candidates who can express their ideas well.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of the shop, including cash management and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since this role requires leading a team, be prepared to share examples of how you've successfully managed or inspired others in previous positions. Think about times when you’ve had to motivate your team or resolve conflicts, and be ready to discuss these experiences during the interview.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've provided outstanding service in the past. Discuss specific situations where you went above and beyond for customers, and how you can instil that same level of service in your team.
✨Be Ready to Discuss Problem-Solving
The ability to think creatively and solve problems is crucial for an Assistant Manager. Prepare to talk about challenges you've faced in previous roles and how you approached them. Highlight your adaptability and willingness to bring new ideas to the table, as this will resonate well with the interviewers.