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For Companies At a Glance
- Tasks: Lead the shop team and ensure smooth operations in the Shop Manager's absence.
- Company: Join BOYLE Sports, a leading name in the gambling industry.
- Benefits: Enjoy full training, career progression opportunities, and a dynamic work environment.
- Why this job: Be part of a vibrant team, enhance your leadership skills, and engage with sports enthusiasts.
- Qualifications: Confident leadership, excellent communication, and a passion for customer service are essential.
- Other info: Full-time role with potential for growth within the company.
The predicted salary is between 24000 - 36000 £ per year.
Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Wetherby
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving the team to maintain shop presentation standards
- Be a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together
- Provide outstanding customer experience for customers
- Educate and guide your team to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in shop transactions through the EPOS System in a timely manner
- Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures
- Adhere to Social Responsibility duties
Knowledge, Skills And Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused, get your team working to a high standard together
Desirable Skills And Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
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Assistant Manager - Wetherby employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Wetherby
✨Tip Number 1
Familiarise yourself with the betting industry and the specific operations of BOYLE Sports. Understanding their services, customer base, and operational procedures will help you stand out during interviews.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples from previous roles where you've successfully managed a team or improved store operations. This will show that you're ready to step up in the absence of the Shop Manager.
✨Tip Number 3
Prepare to discuss how you would enhance customer service in the shop. Think of specific strategies or ideas that could improve the customer experience and be ready to share them.
✨Tip Number 4
Network with current employees or others in the industry to gain insights about the company culture and expectations. This can provide you with valuable information to tailor your approach when applying.
We think you need these skills to ace Assistant Manager - Wetherby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in retail management or customer service. Emphasise any leadership roles you've held and your ability to manage a team effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to lead a team and deliver excellent customer service.
Showcase Relevant Experience: If you have previous experience in a similar role, detail your responsibilities and achievements. Use metrics where possible to demonstrate your impact, such as improving sales or enhancing customer satisfaction.
Highlight Your Customer Service Skills: Since the role focuses on delivering outstanding customer experiences, provide examples of how you've successfully handled customer interactions in the past. This could include resolving complaints or enhancing customer engagement.
How to prepare for a job interview at BOYLE Sports
✨Show Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your ability to lead a team. Prepare examples from your past experiences where you successfully managed a team or took charge in a challenging situation. Highlight how you inspired and motivated your colleagues.
✨Know the Company and Industry
Familiarise yourself with BOYLE Sports and the betting industry. Understand their values, services, and recent developments. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Emphasise Customer Service Experience
Customer service is key in this role. Be ready to discuss your previous experiences in providing excellent customer service. Share specific examples of how you handled difficult situations or went above and beyond for customers.
✨Prepare Questions for the Interviewer
Having thoughtful questions prepared shows your enthusiasm for the role. Ask about the team dynamics, opportunities for growth within the company, or how success is measured in the Assistant Manager position. This will also help you assess if the company is the right fit for you.