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For Companies At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training provided, and opportunities for career progression.
- Why this job: Be a key player in a vibrant team and enhance your leadership skills.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full training provided; perfect for those looking to grow in retail.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop, managing the shop team effectively, ensuring high standards are maintained, accepting and paying out bets, and delivering excellent customer service. The role includes opening and closing the business and managing shop operations.
Key Responsibilities
- Support the Shop Manager with the day‑to‑day running of the shop and the shop team.
- Lead from the front when the Shop Manager is absent, overseeing the operation of the shop and the team.
- Open and close the shop.
- Manage and guide the shop team.
- Execute cash management procedures.
- Oversee the use of the company Time and Attendance system, ensuring team adherence.
- Maintain shop presentation standards, leading by example.
- Communicate clearly, encouraging colleagues to share improvement ideas.
- Focus on shop results, identifying opportunities for high standards and teamwork.
- Provide outstanding customer experience and educate team on excellent customer service.
- Accept bets per procedure, accurately processing through all channels (betting terminals, EPOS).
- Act as a brand ambassador, introducing customers to the multi‑channel/digital journey.
- Ensure adherence to operational and security procedures, including cash management.
- Adhere to social responsibility duties.
Knowledge, Skills and Experience – Essential
- Ability to lead a team confidently and inspire others.
- Build excellent working relationships with colleagues.
- Operate with trust and integrity as a role model.
- Excellent communicator with clear guidance and feedback.
- Adaptability, leading from the front with new ideas.
- Problem solving and creative thinking.
- Energy and drive to develop oneself and others.
- Customer service focused.
- Enthusiastic people person.
- Interest in sporting industry/events and rapport with customers.
- Ambitious and driven to progress within the company.
- Promote company brand and focus on results.
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor retail experience.
- Industry experience welcomed but not essential; full training will be provided.
- Knowledge base on sport and betting related topics.
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Assistant Manager - Taunton employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Taunton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This way, you can show how you fit in and what you can bring to the team. Plus, it’ll help you feel more confident when chatting with the interviewers.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you’d handle customer service situations or lead a team. The more you practice, the more natural it’ll feel when it’s the real deal.
✨Tip Number 3
Show off your leadership skills! Think of examples from your past experiences where you’ve led a team or solved a problem. Be ready to share these stories during your interview to demonstrate that you’re the right fit for the Assistant Manager role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested in the position and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager - Taunton
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused: Since delivering excellent customer service is key for us, share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of a great customer experience.
Communicate Clearly: We value clear communication, so ensure your application is well-structured and easy to read. Use straightforward language and be concise while still getting your points across.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of a retail shop, especially in the context of managing a team and delivering excellent customer service.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading a team. Think of specific examples where you've inspired others or improved team performance. Highlight your ability to communicate clearly and guide your colleagues effectively.
✨Demonstrate Customer Service Excellence
Since customer service is key in this role, come ready with examples of how you've provided outstanding service in the past. Discuss any strategies you've used to enhance customer experiences and how you would apply them in this position.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've had to think creatively to overcome challenges. This will show your adaptability and readiness to lead from the front when issues arise.