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For Companies At a Glance
- Tasks: Lead the shop team and ensure smooth operations while delivering top-notch customer service.
- Company: Join a dynamic retail environment with a focus on sports and betting.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Full training provided; no prior industry experience needed!
- Why this job: Be a key player in a fun, fast-paced setting where your leadership makes a difference.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the shop and managing the shop team effectively. The day-to-day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business, and in the absence of the Shop Manager, you will be responsible for managing the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the shop and the shop team, including:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving the team to keep and maintain shop presentation standards
- Being a clear communicator by actively encouraging colleagues to share ideas on how things can be improved and done better
- Staying focused on the results of the shop to help identify opportunities with the ability to get your team working to high standards together
- Responsible for providing outstanding customer experience for customers
- Educating and guiding your team to be able to deliver excellent customer service
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in-shop transactions through the EPOS System in a timely manner
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures
- Adhere to Social Responsibility duties
Knowledge, Skills and Experience
Essential Skills and Experience
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others (team members and customers)
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Assistant Manager - Studley employer: BOYLE Sports
Contact Detail:
BOYLE Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Studley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the shop and its values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping in for the Shop Manager, think of examples where you've led a team or solved problems. Share these stories during your interview to demonstrate your capability.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've provided excellent service in the past. Remember, this role is all about creating a fantastic experience for customers, so let that passion shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at StudySmarter and ready to take on the challenge of being an Assistant Manager.
We think you need these skills to ace Assistant Manager - Studley
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Emphasise Customer Service Experience: Since providing outstanding customer service is key for us, share specific examples of how you've gone above and beyond for customers in the past. This will show us you're a great fit for our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at BOYLE Sports
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of a shop, including cash management and customer service. This will help you demonstrate your knowledge and show that you're ready to step in when the Shop Manager is absent.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you've inspired others or improved team performance, as this will highlight your ability to lead from the front.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so come armed with examples of how you've delivered outstanding service in previous positions. Be ready to talk about how you would handle difficult customer situations and ensure a positive experience for everyone who walks through the door.
✨Be Ready to Discuss Improvements
The job description mentions encouraging colleagues to share ideas for improvement. Think about any suggestions you might have for enhancing shop operations or customer experience. This shows that you're proactive and willing to contribute to the team's success right from the start.